Greater Richmond Region
Results-driven Digital Technologies Leader with 22 years of experience guiding product strategy, product management, and Agile development across Fortune 500 and global organizations. I specialize in leading digital products from ideation through delivery, driving continuous improvements that align with KPIs and business outcomes. My career has been built on strengthening collaboration between business and IT, especially on large-scale, multi-year initiatives where clarity, communication, and execution are critical. I’m passionate about building cultures that focus on customer experience and data-driven decision-making. I've implemented Agile methodologies at multiple organizations and led cross-functional Agile teams across both onshore and offshore locations to accelerate delivery, improve product quality, and enhance digital user experiences. Above all, I am known for building strong partnerships across technology, sales, and marketing, and for representing technology effectively in executive level discussions. I thrive at the intersection of product, technology, and business strategy—where innovation meets execution.
Senior Technology Leader with deep experience across Product, Sales, and Marketing platforms—including Salesforce and Long Term Care direct-to-consumer enrollment sites. Lead multiple Agile teams delivering fast-paced digital products with a strong focus on people leadership, enhancing digital user experiences, and optimizing self-service and lead-conversion journeys. Skilled in guiding cross-functional teams of product owners, UX analysts, developers, and system administrators. Recognized for strong relationship-building skills and the ability to bridge technology with sales and marketing priorities. Extensive experience representing technology in C-level meetings and driving alignment across the organization.
Project Lead on a multi-year project to replace the existing Fee Processing System with a modern website for the US Patent & Trademark Office’s (USPTO) - Office of Financial Management Systems. Orchestrated efforts of the Agile team along with core scrum rituals and helped create the PMO artifacts while working with Senior Leadership to achieve “buy-in” on using Agile Methodology for the project.
Managed teams of business analyst, developers, and testers on up to 3 simultaneous ERP implementation projects (Performance Series, FAMIS, and Microsoft Dynamics GP 10.0) for large government agencies and utility providers. Exceeded expectations for implementation timelines, client satisfaction, and revenue/profit goals through effective use of requirements gathering, gap analysis, software customization/testing, end-user training, and go-live support. Managed project contracts, project plans/budgets, and key deliverables including Requirements Traceability Matrices, User Training Manuals, and Go-Live Documentation.
Based on site with the US Postal Service, delegating tasks to multiple business analyst, developers, and testers during successful implementation of an Inventory Management Database Tool. Improved operations by refining business process design, business validation concepts, testing and quality assurance, and system building concepts.