Raleigh, North Carolina, United States
Property claims leader with 25+ years of experience overseeing large loss and complex property claims, litigation management, and catastrophe response. Proven track record leading and mentoring claims professionals while ensuring accurate, timely, and compliant claims handling across high-severity losses. Currently responsible for managing large loss teams, providing technical guidance on coverage and estimating, and overseeing claims in litigation and mediation. Trusted partner to internal leadership, agents, counsel, regulators, and vendors, with a strong reputation for sound judgment, consistency, and fairness. Extensive catastrophe experience, including leadership roles during multiple major hurricane events, serving as a Catastrophe Base Manager and supporting large-scale loss operations under high-pressure conditions. Actively involved in training, audits, and process improvement initiatives that strengthen quality, efficiency, and team development. Recognized throughout the industry for leadership and service, including Adjuster of the Year honors and long-standing involvement in professional claims organizations. Passionate about developing strong teams, improving claims operations, and delivering results when policyholders need it most.
• Review and supervise property claim files for compliance with department performance standards and procedures • Experienced in handling first-party appraisals, attending mediated settlement conferences and managing litigation files • Supervise Property Specialists including administration of performance reviews • Coordinate with District Claims Managers regarding workload and assignments of Property Specialists • Provide technical assistance to field staff and District Claims Managers on property losses to include estimating and coverage interpretation • Mentor new hires regarding property claims handling concepts and procedures • Assist in coordinating and supervising catastrophes and claim events • Conduct required property claim audits • Assist in training of claims personnel on property claims • Investigate and respond to inquiries from NC Department of Insurance, policyholders, and agents • Assist Property Claims Manager in maintaining proper relations between adjusters and agents, the public, service providers, and vendors • Contributed to developing guidelines for improving workflow, claims handling, and property procedures • Assist Property Claims Manager in roll out of various programs such as Xactimate, XactAnalysis, and Drone Roof Inspection Program
• Reviewed and supervised application of coverage to losses as well as evaluation of damages • Reviewed and supervised claims investigations within assigned authority of $100,000.00 • Supervised losses in litigation, from assigning to counsel to attending trial • Performed both closed and open file audits on claims personnel • Assisted Staff Claims Managers in supervising and evaluating claims personnel • Assisted and promoted adjuster development through instruction and training
• Verified and applied coverage on loss assignments • Appraised damages for both casualty and property losses • Effected payment or denial of claims to policyholders and third-party claimants • Reported as required by company guidelines on status of claims • Participated in piloting of new equipment for the claims department