Lagos State, Nigeria
I didn’t start out calling myself an operations specialist. I started as an executive virtual assistant, figured out pretty quickly that the real problem most executives had wasn’t just a lack of help, “it was a lack of systems” so I built them. Five years later, that’s still what I do. I work closely with CEOs and leadership teams to bring order to the parts of their business that are held together with duct tape, the workflows that break every time a team member leaves. Whether it’s building SOPs from scratch, automating repetitive workflows, managing vendors and logistics, or keeping an executive’s calendar and inbox under control including project managements, and handling the day to day operations, this is where I come in, learn how the business works, and make it work better. I work with Zapier, Notion, Airtable, Asana, HubSpot, Slack and Google Workspace but the tools are always secondary to understanding the actual problem first. If you’re scaling and operations feel like the thing quietly holding you back that’s exactly the kind of problem I solve. Send me a message let’s get started! 📩 [email protected]
As an Airbnb Cohost, I proficiently managed a diverse set of responsibilities within my skill set, including: Managing property listings on the Airbnb platform, updating photos, descriptions, and pricing as needed. Handling guest communication, responding to inquiries, coordinating check-ins and check-outs, and addressing any issues during guest's stays. I Resolve various claims, including insurance claims, ensuring resolution to property damage or related expenses. I Oversee property repair, maintenance, and inspections using digital channels to schedule and monitor tasks while coordinating with cohosts, cleaning staff, maintenance professionals, and contractors. I successfully enhanced the online presence of the property, improving digital presence for more positive guest experiences, feedback, and sustaining property value in the competitive market.
In my role as a General Virtual Administrative Assistant, I adeptly handled a wide range of tasks within my expertise, including: Facilitating the onboarding process for new clients, explaining product features, answering questions, and addressing concerns. Troubleshot and resolved customer issues, product or service complaints, billing inquiries, and technical difficulties to ensure customer satisfaction and retention. Managed email correspondence and client communications via phone, email, and other channels to address inquiries and ensure client satisfaction. Performed data entry tasks to update client information, maintain accurate records, databases, and handle invoicing and other budgetary proposals. Identified and generated potential leads for targeted outreach to network and expand the company's client base. Handled call communications, scheduling appointments, coordinating meetings between internal teams, contractors, vendors, and clients. Monitored customer feedback channels, such as surveys, reviews, and social media comments, gathering insights to identify areas for improvement in the customer experience. Design and create captivating social media graphics to engage customers and drive interactions. Assisted in conducting research on trends, insights to inform and evaluate company business strategies.
At Ruling Ace Global Limited, I handled the general administrative affairs of the company from: Sourcing and vetting contractors/vendors, reviewed quotations, negotiated and ensured contract compliance protocols. Mentored and trained new administrative staff on company procedures. Acted as a liaison between executives and internal teams, facilitating clear and effective communications. Liaised with project teams and external partners to coordinate cross-functional initiatives and ensure smooth project executions. Maintained and distributed project documents, proposals, contracts, and progress reports.
>Prepared and maintained company records, files, updated databases, and ensured strict confidentiality protocols. > Supervised facility and asset maintenance projects, vendor installations, and repair services within the facilities. > Equipped technicians and support staff by providing PPEs and guidance on safety protocols. Administered payroll sheets, invoices, facility quotations, and analyzed financial documents. > Conducted regular site inspections at other facilities to oversee facility operations, janitorial services, security, and other services. > Administered payroll sheets, invoices, facility quotations, and analyzed financial documents.