Los Angeles, California, United States
Versatile IT technician, data analyst, and customer service professional with over 20 years of experience in technical support, sales, and managerial roles. Known for a sharp attention to detail, a proactive approach to problem-solving, and a track record of exceeding goals in dynamic, target-driven environments. Skilled at enhancing customer satisfaction, leading diverse multicultural teams, and driving key metrics across industries including technology, consumer products, and healthcare. Proven expertise in delivering SMART KPIs and streamlining processes to achieve operational excellence. Bilingual in English and Greek, with a passion for continuous learning and achieving results.
• Continuing independent study and applied experimentation in AI tools, 3D design, workflow optimization, and emerging consumer technologies. • Assisting peers and small businesses with troubleshooting, technical guidance, and systems support. • Evaluating long-term entrepreneurial opportunities involving hospitality, retail operations, and digital branding.
• Managed and supported technology assets including laptops, tablets, POS systems, and printers. • Utilized the Jira ticketing system to efficiently address and resolve technical issues. • Ensured the security and functionality of network systems, security cameras, and Active Directory.
• Provided comprehensive technology support for LMU's Seaver College of Science & Engineering. • Troubleshot and resolved issues related to macOS, Windows, and various STEM software applications. • Ensured connectivity and functionality of lab equipment, enhancing the learning experience for students.
• Managed all IT functions at Sameday Health, ensuring seamless operations across the organization. • Oversaw user access management, asset management, and software/hardware troubleshooting to enhance efficiency. • Provided executive support and facilitated employee onboarding/off-boarding processes, contributing to a smooth transition for staff.
• Provided comprehensive IT support, including hardware, software, and networking, to Disney employees at Hulu HQ. • Managed asset provisioning by imaging desktops and laptops for various Disney business groups across the U.S. • Utilized Active Directory and Configuration Manager for PCs, and jamf for Macs, ensuring proper software deployment. • Collaborated with logistics and team leads to efficiently handle high-volume imaging and deployment tasks.