Addis Ababa, Ethiopia
- Managed daily operations of the test center, ensuring a secure, compliant, and professional testing environment - Led and trained staff to deliver excellent customer service and uphold testing protocols - Monitored candidate check-in, test delivery, and post-exam procedures with strict attention to detail - Handled scheduling, inventory, incident reporting, and communication with corporate/regulatory bodies - Consistently maintained high standards for exam integrity, candidate experience, and operational efficiency