Nashville Metropolitan Area
With a steadfast commitment to operational excellence, ImmunoTek Bio Centers has benefited from my strategic leadership as Director of Operations. Over the past several years, I have honed my expertise in managing remote teams and customer relationships. My focus on business management has empowered our regional operations, aligning with the company's mission to deliver outstanding service. My approach integrates core competencies in CRM and team management, driving the organization's goals while fostering a culture of innovation and efficiency.
• Directed and developed team of five regional managers, overseeing operations of 23 plasma centers. • Forecasted monthly budget reports to meet supply chain demands and operational goals. • Negotiated new financial contracts, improving purchasing contract rate by 8% for company software program.
• Built and managed teams across eight centers, each comprised of 40 employees, and launched five new centers. • Supervised 8 operational sites, achieving 5% above goal operational metrics annually to ensure high service levels, profitability, and compliance. • Led coaching and creation of specialized SWAT team to address and resolve issues at new development centers reducing error rate by 10 percent and meeting 100 percent compliance audit rates annually.
• Managed daily operations of four plasma centers ensuring compliance with state and federal regulations and FDA-approved SOPs. • Oversaw training, production costs, and operational management of center directors to drive efficiency and quality. • Collaborated with regional director to develop strategies for field operations optimization.
• Directed recruitment, hiring, and training of 50+ personnel at Grifols in Council Bluffs Iowa. • Conducted fiscal operations, planned budgets, and coordinated financial reporting. • Successfully networked within communities to attract new business and increase donor numbers.