London, England, United Kingdom
Accomplished and strategic IT leader with over 15 years of experience driving enterprise IT transformations, cybersecurity, infrastructure modernisation, and global service delivery. Proven success aligning IT with business strategy, optimising operations, and enabling digital innovation. Trusted advisor to executive teams, with expertise in governance, cloud architecture, cyber resilience, and delivering measurable business value through technology. Adept at leading diverse, high-performing teams across complex, multi-country environments and managing multi-million-pound budgets. Passionate about building secure, scalable, and future-ready technology ecosystems.
- Responsible for maintaining the reliable infrastructure across the offices and stores in Europe and North America. - Configured and managed Azure Resourse Manager. - Designed business continuity strategy by implementing Cross-Region provision in Azure. - Managed Azure AD and Azure AD Connect - Monitored unused resources on Azure - Designed Azure storage replication as required by the business - Maintained IT Infrastructure including Windows Servers and VPN across the offices and stores in Europe and North America. - Responsible for Hyper- V VM management and backup on Microsoft Azure. - Determined proper installation parameters for software and hardware, for smooth integration, transition and efficiency. - Negotiated with 3rd party suppliers. - Managed Mimecast for Email security. - Installed and managed Meraki Mobile device management (MDM). - Managed Retail J Epos system. - Planned, developed and implemented backup and recovery procedures. - Monitored and collected data on system performance. - Maintained PRTG to monitor LANs, WANs, servers and other devices on network. - Planned and set up IT infrastructure by deploying and configuring Cisco router, CCTV, footfall, music system and alarm system to all the new/refurbished stores across UK, Europe, US and Canada. - Managed 1st and 2nd line IT engineers. - Managed helpdesk escalations. - Produced weekly reports of IT infrastructure to the senior management. - Maintained and upgraded the McAfee Antivirus. - Responsible for maintaining knowledge database and updating it.
- Responsible for maintaing the reliable infrastructure across the offices and stores in Europe and North America. - Determined proper installation parameters for software and hardware, for smooth integration, transition and efficiency. - Responsible for VM management and backup on Microsoft Azure. - Managed Mimecast for Email security. - Installed and managed Meraki Mobile device management (MDM). - Managed Retail J Epos system. - Planned, developed and implemented backup and recovery procedures. - Monitors and collects data on system performance. - Maintained PRTG to monitor LANs, WANs, servers and other devices on network. - Maintained IT Infrastructure including Windows Servers and VPN across the offices and stores in Europe and North America. - Planned and setup IT infrastructure by deploying and configuring Cisco router, CCTV, footfall, music system and alarm system to all the new/refurbished stores across UK, Europe, US and Canada. - Managed 1st level IT assistants. - Produced weekly reports of IT infrastructure to the senior management. - Maintained and upgraded McAfee Antivirus. - Responsible for maintaing knowledge database and updating it on daily basis.
- Responsible for maintaing the reliable infrastructure across the globe; using the PRTG to monitor LANs, WANs, servers, websites and other devices on network. - Maintained IT Infrastructure including Windows Servers (Domain Controller, Active Directory, Exchange Server, and Blackberry Server) and VPN across the offices and stores. - Built and maintained Windows and Mac based PCs and laptops. - Responsible for deploying blackberry and Iphone within the company. - Provided remote support to users of all office and stores in Europe and North America. - Produced weekly reports of IT infrastructure ( Exchange Server, Domain Controller, Data Server, Blackberry Server and Active Directory). - Worked closely on projects such as installing Microsoft Lync System, DMZ network across the offices and stores. - Maintained and upgraded the McAfee Antivirus.
- Repaired and maintained IT Infrastructure including Windows Servers (Domain Controller, Active Directory, Exchange Server, and Blackberry Server) and VPN of 12 sites across Yorkshire. - Quarterly System Backup to safeguard the data. - Creating and making group policies to define the state of work of users. - Built and maintained Windows and Mac based PCs and laptops. - Supported users in the use of computer equipments by providing necessary training and advice on software such as Torex. - Provided remote support to users of 12 different sites. - Installed Fortinet firewall system across the 12 sites. - Installed and managed Avaya Telephony System ( VoIP) which is used as in-house telephone system. - Installed and managed software such as Microsoft Office (Word, Excel, and Outlook), Nod 32 Antivirus and Torex. - Collaborated with third parties as Google Continuity, Virgin in maintaining reliable network across the sites and avoiding any downtime. - Created manuals for running the software such as Torex, Antivirus, Microsoft Office for non-IT members. - A thorough system check carried out weekly. - Produced monthly reports of IT infrastructure ( Exchange Server, Domain Controller, Data Server, Blackberry Server and Active Directory) on management request - Trained other IT staff to manage firewall system, produce report and check system health.