Birmingham, England, United Kingdom
14 years experience in regulated Financial Services, Case management, Complex Investigations, and Compliance across multiple organisations. Corporate banking at Barclays — managing complex live caseloads for clients including Nike and Arsenal Football Club, processing multi-million pound transactions to same-day deadlines. AML/CTF compliance and international due diligence at Islamic Relief Worldwide — sole responsibility for partner vetting across global operations in high-risk jurisdictions. Six years of Financial Ombudsman-level investigations — building evidence-based case files under FCA scrutiny without a single SLA breach. Beyond the casework: leading and supervising teams, training and accrediting new staff, and authoring Standard Operating Procedures and process documentation adopted across entire functions — including end-to-end guides on regulatory response writing, investigation methodology, and compliance workflows. Systems: World-Check · LexisNexis · Salesforce · Respond · Siebel · Microsoft Office Suite
• Managed a live portfolio of up to 30 simultaneous complex cases for mid-to-large corporate clients including Nike and Arsenal Football Club — covering credit risk assessments, loan drawdowns, facility extensions, and collateral releases • Calculated penny-accurate redemption figures for clients closing or restructuring borrowing facilities, working to a same-day SLA with zero margin for error • Authorised same-day release of multi-million pound collateral funds against strict close-of-business deadlines — 100% on-time completion rate throughout tenure • Applied urgent account freezes and risk markers on a risk-to-bank basis, exercising immediate independent judgement under FCA guidelines • Coordinated across Legal, Credit, Collateral, Risk, and Post-Sanction Fulfilment teams to resolve complex multi-party deals and servicing requests.
• Sole owner of all AML/CTF screening, KYC vetting, and Business Partnership Assessments across international operations spanning multiple high-risk jurisdictions • Conducted end-to-end due diligence on prospective global funding partners — assessing governance, senior staff, financials, and operational controls — producing detailed risk reports with evidence-based funding recommendations and conditions • Designed compliance data flow diagrams mapping AML/CTF screening pipelines end-to-end, eliminating duplication and strengthening the organisation's due diligence framework • Implemented AML/CTF policy frameworks, capacity assessments, and business continuity plans across all active partner relationships
• Carried a diary of up to 20 concurrent PPI investigations, consistently delivering accurate decisions within the FOS 14-day SLA — without a single upheld breach across 6 years • Built detailed case files, calculated redress figures, and produced formal submissions reviewed under FCA and Financial Ombudsman scrutiny • Deputised for team leader — ran daily briefings, managed escalations, and maintained team performance standards • Trained and accredited new investigators, conducted QA reviews, and authored operational process manuals and SOPs used across the function
• Supervised a team of 12 cashiers across daily branch operations, cash flow management, bookkeeping, and financial controls • Identified money laundering indicators, conducted enhanced due diligence on flagged accounts, and escalated suspicious activity per regulatory obligations
• Progressed from frontline cashier to KYC Analyst, conducting customer due diligence, identity verification, source of funds assessments, and risk profiling