Riyadh, Riyadh, Saudi Arabia
I manage and optimize IT systems to keep operations running efficiently and without disruption. From user access and system administration to troubleshooting and daily support, I focus on delivering reliable and practical solutions. Driven to grow in IT infrastructure, with a clear direction toward system administration and building scalable, high-performing IT environments.
• Provided technical support for end users, resolving hardware, software, printer, and system-related issues. • Managed user accounts and access permissions within Hospital Information Systems (HIS) and Active Directory. • Installed, configured, and supported FortiClient VPN access for end users. • Maintained IT asset records and supported device deployment across hospital departments. • Coordinated with vendors and internal teams to resolve technical issues and support ongoing projects. • Prepared technical documentation, meeting minutes (MoM), and system-related records. • Delivered onsite technical support to clinical and administrative departments.
• Provided technical support by troubleshooting printer issues and connecting printers, PCs, and scanners. • Gained hands-on exposure to the IQVIA Hospital Information System (HIS) while supporting daily IT operations. • Set up and configured desktop and laptop computers for end users. • Installed and activated Windows and Microsoft Office on multiple devices using organization-approved methods. • Troubleshot and resolved operating system issues and unexpected system failures to maintain device stability. • Managed user accounts, performed password resets, and assisted in connecting devices to the organization’s domain environment.
Set up automated WhatsApp response flows for clients using bilingual scripts (Arabic and English). Modified and updated message flows based on client feedback and specific requirements. Gained foundational knowledge of APIs and their role in system functionality and integration.
Participated in a Full Stack Development training program focused on both front-end and back-end technologies. Reviewed and applied core concepts in web development using HTML, CSS, JavaScript, and PHP. Gained introductory experience working with modern frameworks such as React and Node.js.