Riyadh, Saudi Arabia
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Experience Development (Design, Engagement & Innovation) Experience Delivery (Experience Management Office) Experience Monitoring (Experience Qualitative Assurance & Experience Command Centre, Experience Analysis) Experience Oversight (Unified Inspection - Enablement & Execution)
Member - Corporate Establishment, Start-up & Set-up Team In-Charge - The Transition Plan (Migration - Transformation - Fit) Supporting Lead (HR Migration & Finance Migration) Lead - Experience Management Framework Set-up & Execution (Guest, Product, Brand, Employee, User) Lead - 5 Years Strategy Development (Strategic Review - New Strategic Framework, Initiatives Roadmap, Business Plan) Lead - Corporate Governance & Corporate Performance and Reporting Lead - Strategic Partnership & Business Excellence and Improvement Member - ORAT & Readiness of Dammam, Jeddah and Red-Sea Executive Terminals
Acting GM ICT & In-Charge of the Digital Migration (ERP, Microsoft 365, CRM, Website, Mobile App, Data, Active Directory, Systems & Infrastructure)
Service Standards, Guest Satisfaction and +12 skills
Acting Manager - PMO Implementation, Annual Budget Support & 5-Yrs Business Plan Development
Highly Involved in all New Muscat International Airport (NMIA) Operational Readiness and Airport Transfer duties as follow; * ADM Readiness * Team Leader - NMIA TOPS Readiness * In Charge of NMIA Trial Operations (Basic, Functional, Element, Limited Advance & Advance Trials) * Project Manager - Airlines Readiness and Engagement Plan * Manager of 3rd Parties and Stakeholders Readiness: - Governmental Authorities: VIP Services/Ministry of Tourism/Ministry of Manpower/Ministry of Agricultural and Fisheries/Ministry of Commerce - Stakeholders Readiness: Royal Oman Police (ROP)/Internal Security Services (ISS) - Ground Handlers Readiness: Ground Handler1 (OAHC)/Ground Handler2 (Swissport) - Commercial Readiness: NMIA Advertisement/Commercial Services & Facilities * Manager of TOPS Planning: - TOPS Operations Concept - SOPs Writing and Verification - Operational Concepts * Manager of TOPS Procurement (RFQs and Tenders): - Trolley Management and Porter Services Provision for NMIA - Forecourt Management of NMIA - Customer Service Provision (May I Help You) for NMIA - Shuttle Service Provision for NMIA (Landside and Airside/Staff and Pax) - Electric Carts (C.S, Ambulance, PRM, ESVs) - Pax Flow Management System for NMIA - Security Awareness Video for NMIA - Interactive Wayfinding System for NMIA - Pre-Landing IFE Video of NMIA - Trolleys and Wheelchairs Provision for NIMA - Tensile Barriers Provision for NMIA * Manager of TOPS On Field Operations: - Orientation Training - SOP Training - O&M Training - ICT Systems Training - Airport Snagging * Member of NMIA ORAT Interface Team * Member of NMIA Car Parking Planning and Allocation * Member of NMIA Signage Committee * Member of NMIA Stakeholders KPI Committee * Member of NMIA Evacuation Plan * Member of NMIA Media Roadshow and Campaign: - NMIA Advance Trials Roadshow Program - Staff Booklet and Manual