Etobicoke, Ontario, Canada
• Led a team of 10+ over 4 years, optimizing shifts and improving operational efficiency by 20%. • Enhanced customer satisfaction, contributing to a 25% increase in positive feedback. • Reduced labor costs by 15% through strategic scheduling and workflow improvements. • Trained and mentored new staff, accelerating onboarding by 30% and boosting team performance. • Maintained compliance with health, safety, and quality standards, ensuring a safe environment. • Fostered a positive team culture, resolving conflicts and motivating staff to exceed service goals.
• Managed office operations, including filing, data entry, and correspondence, improving workflow efficiency by 20%. • Coordinated schedules and dispatch assignments for 10+ drivers, ensuring timely deliveries and reducing route conflicts by 15%. • Maintained driver logs, trip sheets, vehicle records, and compliance documentation, supporting 100% regulatory adherence. • Processed invoices, payment requests, and expense reports accurately, reducing billing errors by 10%. • Handled client and vendor inquiries professionally, resolving issues promptly and increasing customer satisfaction. • Assisted management with reports, audits, and special projects, streamlining operational processes. • Maintained office supplies and organized internal communications to support a smooth work environment