Greater Toronto Area, Canada
📈 Experienced strategist with a background in healthcare and banking, now focusing on digital fraud strategy in the electronic payments space at RBC. Previously drove enterprise-wide transformation projects on RBC’s internal management consulting team, resulting in $60M+ value creation through process re-engineering and strategic planning. MBA graduate with a unique blend of nursing and business expertise, passionate about leveraging data-driven insights to enhance operational efficiency and boost productivity in financial services. Skilled in stakeholder management, change implementation, and translating complex strategies into actionable plans. Always eager to connect with fellow professionals in banking, healthcare, and strategy. 🎓 I am a 2021’ MBA graduate from the University of Toronto's Rotman School of Management, where I focused on Strategy & Marketing. Prior to the MBA I completed my Bachelor of Nursing from the University of Calgary, which led me to pursue roles in NICU, Plastic Surgery and Dermatology.
Manage fraud losses for Retail e-Payments products
Internal consulting group. Partner with business lines to identify and resolve productivity and process related challenges.
Internal consulting group within RBC. Partner with business leaders across the enterprise to drive strategic objectives and business outcomes. Project portfolio: • Enterprise Data Strategy • Liquidity Management Strategy • Climate Data Strategy
• Provide individualized client care and thorough education to empower clients to make informed-decisions regarding their health and wellness
Key Concepts & Skills: • Data Analysis for BizOps • SQL, Data Visualization (Tableau) • Marketplace Metrics • Stakeholder Management • Experimentation and Product Launches • Tech Business Models
• Developed a framework for a 3-year strategy refresh with Loyalty and Rewards team; consolidated external research, interviewing subject matter experts and business partners, and developed storyboards and PowerPoint decks to be presented to senior stakeholders and executive team • Analyzed options to shift in-branch deposits towards alternative options; worked with Business Deposits team as well as subject matter experts to develop business case to present to senior stakeholders and executive team • Integrated Business and Retail banking work streams to develop Pre-Collections Triage Assessment Strategy
Provided nursing care to patients and families in the Neonatal Intensive Care Unit.