Pakistan
Supervising and fulfilling the Technical Assistance Center related requirements also task allocation to team members coordinating with Administration and Procurement teams on daily bases for managing different tasks ( purchasing / repairing IT equipments ) Providing Technical Support in local and remote Users located in US, Panama, Karachi and Islamabad sub branchase through using VPN configured, Team Viewer session, DimDim and Yugma Working experience in managing and handling LAN/WAN, Printer servers, Swtiches, SunRay Terminals, Cisco Phones, Configuration Wifi LAN (Wireless LAN) routers Installation of Operating System (Windows XP Professional, Windows Server 2003, Vista, Windows 7, Linux, Sun Solaris10, CentOS 5.5, Fedora 12 and Suse 10.0 ). Installation and Configuration of applications on client side (Jakarta Apache, Tomcat, Squid, NAT, IP Tables and Windows base FTP Server). Configuration of WSUS Server (Windows Server Update Service) for windows updates and patches for clients Virtualizations of different Operating Systems like, Sun Solaris, Linux, CentOS5, and Windows XP Introducing and implemented open source Software organization wise for production environments Open Office / Open Oxygen, Libreoffice, for documents and presentations to the replacement of MS Office Thunderbird 3.1.4 using as Email Client to check the organization emails Spark 2.0.8 IM using for internal communication VNC, Team Viewers using to access the local user's machine to troubleshoot the system related issues remotely Cam studio 200 to capture the video trainings for internal users Specialties:Netwroking
Leading the project to manage and monitor Hypervisor Virtualization server's VMs backup for company wide Servers with the Xen Hypervisor, visualization is a unique and powerful open source technology, It automates the complete desktop management life cycle ranging from a simple system configuration to complex software deployment. With its network-neutral architecture, Infrastructure setup in remote offices (RWC, OMH, SAT, MTL) to Providing and coordination with Remote side services in US (Omaha Office) to maintain and monitoring Lenovo M715Q, cisco phones, IP Cameras etc. Compliance Management & Individual Performance to assign task and provided data after complete verification related support process and procedures for the quality of support and more betterment. The objective of this directive is to promote a commitment, shared by managers and their organizations, to sustaining a culture of high performance in the public service. Leading the task to take care Quick Book version Ent 22 accounts related application maintaining server and it's services for all users company wide. Multiple TIPS are created to help users companywide to imporve productivity and overcome multiple issues related to IT Infrastructure. Helpdesk OTRS logo changed with new one for all queues Separate Queue for CMG Automation Tickets. This project include removal of pirated software, Bitdefender scanning and activation. Revoked admin rights. Disabled USB/DVD/CD, and enabling Password protection on BIOS and screen saver enabling.
Supervising and fulfilling the Technical Assistance Center related requirements also task allocation to team members coordinating with Administration and Procurement teams on daily bases for managing different tasks ( purchasing / repairing IT equipments ) Providing Technical Support in local and remote Users located in US, Panama, Karachi and Islamabad sub branchase through using VPN configured, Team Viewer session, DimDim and Yugma Working experience in managing and handling LAN/WAN, Printer servers, Swtiches, SunRay Terminals, Cisco Phones, Configuration Wifi LAN (Wireless LAN) routers Installation of Operating System (Windows XP Professional, Windows Server 2003, Vista, Windows 7, Linux, Sun Solaris10, CentOS 5.5, Fedora 12 and Suse 10.0 ). Installation and Configuration of applications on client side (Jakarta Apache, Tomcat, Squid, NAT, IP Tables and Windows base FTP Server). Configuration of WSUS Server (Windows Server Update Service) for windows updates and patches for clients Virtualizations of different Operating Systems like, Sun Solaris, Linux, CentOS5, and Windows XP Introducing and implemented open source Software organization wise for production environments Open Office / Open Oxygen, Libreoffice, for documents and presentations to the replacement of MS Office Thunderbird 3.1.4 using as Email Client to check the organization emails Spark 2.0.8 IM using for internal communication VNC, Team Viewers using to access the local user's machine to troubleshoot the system related issues remotely Cam studio 200 to capture the video trainings for internal users Specialties:Netwroking
Providing Technical Support in NOC, Data Centers and Users. Maintaining and managing over 240 Nodes. Maintaining and managing over 50 Servers nodes. Working Experience on configuring Printers and Switches. Working experience in managing and handling LAN/WAN networks. Configuration Wifi LAN (Wireless LAN) Switches and Clients. Installation of Operating System (Windows98, 2000, 2003, XP, Vista, Linux 3 AS and Sun Solaris10, Fedora, Suse). FTP base Linux Installation. Kick Start Linux Installation Sun Solaris Jump Start installation. Sun Solaris Child Zone Installation and configuration. Configuration of applications (Jakarta Apache, Tomcat, Squid, NAT, IP Tables and Windows base FTP Server). Configuration of WSUS Server (Windows Server Update Service) for updates and patches. Configuration of Windows based dialup VPNs. Virtualizations of different Operating Systems like, Sun Solaris, Linux, CentOS5, and Windows XP
Inspect and diagnose network wiring systems hubs and switches as appropriate Install, reconfigure or reinstall operating systems as required to make a node functional. Assists the users to resolve hardware and software problems on variety of systems. Communicates with clients & users in a positive helpful manner. Other Responsibilities Alert & Monitoring System ( OpenNMS, Nagios, Centreon, Ntop and Solarwinds ) Ticketing System ( OTRS, customize it as per company requirement. ) VOIP (Multitech VOIP and Asterisk using SIP protocol ( Cisco Phone ) on client side SunRay Terminal Services on Client Side See less