Uxbridge, England, United Kingdom
*Managed large-scale swimming programmes, coordinating schedules, instructors, and customer communications. *Led teams of instructors, delivering training, performance feedback, and day-to-day operational oversight. *Ensured compliance with health and safety regulations, safeguarding guidelines, and operational procedures. *Handled customer enquiries, registrations, and incident escalations to maintain high service standards. *Delivered engaging swimming instruction tailored to a wide range of ages and abilities.
*Delivered consistently high-quality customer service across check-in, bag drop, boarding, and customer enquiry points. *Supported passengers during delays, schedule changes, and operational disruption, providing clear communication and reassurance. *Performed passport and travel document checks, monitored boarding gates, and followed strict safety and security procedures. *Managed queues, supported self-service kiosks, and maintained efficient passenger flow throughout the terminal. *Worked collaboratively with ground operations teams to support on-time departures and a seamless customer journey.
*Gained exposure to check-in, boarding, baggage, customer relations, and key operational processes. *Supported frontline teams with customer enquiries, boarding preparation, and service recovery during peak periods. *Observed and assisted with ground operations tasks, building a strong understanding of airport procedures, passenger journeys, and safety requirements.