Provo, Utah, United States
I’m a seasoned SaaS leader with 12+ years of experience driving growth in high-performance, fast-scaling tech environments. I joined Qualtrics when it had fewer than 100 employees and helped scale the company to over 6,000. I led cross-functional initiatives, building high-impact teams, and delivering results through both customer success and operational leadership. I hold an MBA from Utah Valley University (graduated top of class) and a Bachelor’s in Finance from Brigham Young University. Outside of the corporate world, I’ve always had an entrepreneurial drive. I’ve worked as a real estate agent, launched a youth soccer business and now a golf business, and experienced the joy of building something from scratch that creates real impact. Seeing kids grow in confidence through play reminded me of what truly matters, which is empowering others to grow and succeed. I want to make an impact in my community and I feel like sports can do that. I am looking forward to doing that in the Tucson area.
Tee Box is the industry leader in indoor golf training and player development—featuring TrackMan powered simulators & state of the art strength training all under one roof. We train different on and off the course by providing the industries top Youth Academy, Junior Golf Tour, Group Fitness Classes, and more!
Our goal is to teach soccer skills in a fun, non-competitive, educational environment. Our philosophy is to use soccer to nurture, build self-confidence, and develop teamwork in every class.
Invested in Real Estate since 2009. I have enjoyed investing in Real Estate for the following reasons: -Real estate appreciation -Consistent rental income and cash flow -Long-term financial stability and wealth -Tax advantages -Equity accumulation During my time at Qualtrics, I fielded numerous inquiries about real estate, prompting me to become a realtor. I've successfully assisted several individuals in their investment and home-buying journey. I'm here to assist you as well—don't hesitate to reach out for any guidance or support.
Drove a 16% margin improvement (from 56% to 72%) by implementing a customer-centric DIY tool, enhancing efficiency while maintaining high service quality. Led the highest-performing customer unit in the department, achieving a 78% margin while delivering exceptional customer outcomes. Achieved a 98% Manager Effectiveness score and 88% Employee Engagement, ranking in the Top 5% of managers—a reflection of a strong customer-first team culture. Exceeded revenue targets by 140%, leading my customer unit to be the top performer in the department by maximizing renewals, upsells, and customer adoption.
Drove 15% YoY customer expansion, growing my region’s revenue from $160MM to $243MM in three years by developing and executing targeted success strategies. Led a team of 17 Solution Architects/Customer Success Reps, coaching them to optimize customer engagement and drive value realization. Spearheaded a cross-functional OKR initiative, unlocking $20.74MM in revenue by improving customer onboarding and retention strategies. Collaborated with accounting to establish SOX-compliant controls, ensuring pre-IPO readiness while maintaining a seamless customer experience. Designed performance tracking metrics to proactively identify at-risk accounts, increasing retention and expansion opportunities. Implemented process improvements that streamlined customer workflows, reducing response times and enhancing overall satisfaction.
Boosted Net Revenue Retention (NRR) by 8% by identifying at-risk accounts and executing proactive engagement strategies to improve customer satisfaction and retention. Enhanced customer health monitoring in Salesforce, leading to a 5% increase in sales efficiency and a 10% uplift in revenue recognition. Led and mentored a team of 9 Customer Success professionals, supporting sales teams that consistently achieved 137% of quota. Drove a 91% employee engagement score, fostering a high-performing, customer-centric team culture. Managed customer relationships tied to $112 million in revenue, ensuring long-term retention and expansion opportunities. Led a cross-functional OKR initiative that unlocked $11.05 million in recognized revenue, aligning Customer Success, Sales, and Finance to drive business growth.