Singapore
• Provide leadership, operational oversight, and team coordination for a Housekeeping workforce of over 90 team members within a high-volume luxury hospitality environment. • Support operational planning and execution within a fast-paced luxury hospitality environment while maintaining high presentation and quality standards. • Conduct detailed inspections of guest-facing environments to ensure consistency with brand and operational expectations. • Ongoing collaboration within a cross-functional team to ideate and implement operational solutions aimed at optimising room readiness, guest arrival experience, and workflow efficiency. • Appointed department Risk Assessment Leader, ISO45001 and Chemical Representative, collaborating closely with Workplace Safety & Health teams to ensure operational compliance.
• Coordinated Hotel Tower 1 Sands Collection guest room refurbishment works between Housekeeping and other stakeholders from end-2022 to mid-2023, and between April to December 2024 ensuring alignment between operational functionality, guest experience standards, and project timelines. • Participated in defect identification, room readiness inspections, and operational coordination during refurbishment activities. • Liaised closely with both internal and external stakeholders to facilitate smooth execution of refurbishment and rectification works. • Conducted detailed inspections of guest rooms, suites, and public areas to ensure adherence to luxury hospitality presentation standards and operational quality expectations. • Managed OS&E inventory accountability and operational asset tracking to support efficient deployment and replacement planning. • Supported operational planning through coordination of room turnover priorities, staffing deployment, and workflow optimisation. • Appointed department Risk Assessment Leader, spearheading implementation of workplace safety initiatives and operational risk mitigation measures.
• Conducted detailed room inspections to ensure guest rooms meet hotel standards. Supervision and coordination of daily operations for six to eight team members, ensuring efficient workflow execution and operational readiness across guest floors. • Managed inventory control and operational readiness of over 90 tower-issued duty devices, ensuring accountability, proper allocation, and seamless support for tower operations.
8-month internship as part of the Singapore Institute of Technology's Integrated Work-Study Programme (IWSP). • Assisting with all hotel guest arrivals and departures. • Assisting both city and in-house guests with their enquiries and requests. • Ensuring guests receive a warm Capella welcome upon arrival and fond farewell upon departure. • Rooming guests from the lobby to their respective rooms, suites, manors and/or villas. • Liaising with other departments for daily operations and guest requests. • Driving guest satisfaction through the creation of memorable experiences. • Ensuring defects on the property are reported and rectified. • Ad-hoc projects and duties.
• Responsible for ensuring cleanliness standards in guest rooms, villas and long-stay units. • Coordinating with other departments to ensure the rooms are fit for sale. • Coordinating the movement of room attendants within the hotel block. • Inspecting and releasing guest rooms, villas and long-stay units for sale. • Driving guest satisfaction through the creation of memorable experiences. • Responding to guest requests during their stay. • Ensuring defects on the property are reported and rectified. • Ad-hoc projects and duties.
• Responsible for the daily operations of the S.E.A. Aquarium. • Educating guests on the various marine life found in the S.E.A. Aquarium. • Conducting themed activities throughout the year.
• Responsible for the daily operations of attractions located in Adventure Cove Waterpark. • Responsible for the conducting of paid experiences such as Shark Encounter and Ray Bay. • Ensuring the safety of all guests to the park.