Singapore
I am an operations and logistics professional with a strong foundation in aviation and a proven track record of managing complex processes in high-pressure environments. My career began at Singapore Airlines, where I developed hands-on experience in front-line operations and customer service while learning the nuances of stakeholder engagement and vendor coordination. Working closely with cross-functional teams and external partners, I honed my ability to prioritise tasks, manage competing demands, and ensure seamless service delivery even under time-sensitive conditions. Transitioning into fleet planning and operations, I expanded my expertise to include resource allocation, operational planning, and performance optimisation. I have coordinated manpower, assets, and schedules to ensure operations run efficiently, particularly during peak campaigns when resources are limited and careful prioritisation is critical. My experience has reinforced the value of structured processes, accurate reporting, and data-driven decision-making to drive operational excellence.
• Led daily last-mile operations by analysing delivery movement, routing efficiency, and volume trends to drive prioritisation and execution decisions. • Managed and deployed delivery teams, tracking key performance metrics (delivery success rates, delays, failure reasons) to proactively identify risks and implement performance improvements. • Directed investigations into service failures by analysing delivery data and operational workflows, driving corrective and preventive actions to improve service quality. • Owned vendor management, optimising external partner performance and coordinating surge/rescue capacity during peak campaigns based on real-time backlog and capacity analysis. • Ensured accuracy and integrity of operational data and reporting, providing actionable insights to senior management for strategic decision-making. • Collaborated cross-functionally with sales and key stakeholders to deliver special projects, ensuring operational feasibility and successful execution.
I successfully led operations planning and recruitment initiatives at Ninja Van, ensuring seamless onboarding and operational efficiency. • Solely responsible for recruiting and onboarding over 600 contractors, managing the full hiring lifecycle. • Built and managed a team of 50 in-house drivers, implementing incentive programs to enhance performance. • Acted as the primary liaison between operations and other departments, fostering cross-functional collaboration.
Managed manpower deployment and operations, including planning training programs with clients and overseeing associate management. Conducted end-to-end recruitment: sourcing, interviewing, reference checks, and onboarding. Collaborated closely with executives, supporting day-to-day tasks and addressing feedback from both clients and team members. Completed the Certificate in Employment Intermediaries (CEI) from the Ministry of Manpower.
Managed in-flight galley operations, ensuring organization and efficiency to deliver a premium passenger experience. Applied strong interpersonal skills to collaborate effectively with diverse crew members on different flights. Demonstrated adaptability by quickly adjusting to varying teams and aircraft types for seamless flight operations. Utilized excellent time management to meet service schedules and maintain high standards throughout each flight. Recognized as top 25% of cabin crew in 2019 for exceptional performance and service excellence.
Served as first point of contact for hotel guests, ensuring a seamless and memorable stay from check-in to check-out. Coordinated with multiple hotel departments to fulfill guest requests and special occasions efficiently. Managed reservations and guest information across platforms including OPERA and MARSHA. Maintained high standards of customer service, contributing to positive guest experiences and repeat visits. Commendations for Auditing body.