Cardiff, Wales, United Kingdom
I lead a team of skilled analysts in managing the delivery of short to medium term SLA planning, including on-the-day performance analysis and management of Starling’s customer facing resources to ensure a smooth experience for our customers. Adept at leveraging data for insightful decision-making and known for driving process change and improvements. Passionate about team development and bringing the best out in people, while nurturing an environment to encourage an efficient and productive team output.