London, England, United Kingdom
Detail oriented data engineer with 4 years' experience in collecting, organizing, and interpreting data from a range of sources to provide valuable insights to company stakeholders. Passionate about problem solving and finding elegant solutions to complex problems, leading to improved efficiency and growth.
-Designing and implementing robust reporting systems with VBA, MS Access, and SQL Server. -Collating and processing data from multiple sources to provide analysis to CEO and Director level for over 100 restaurants. -Training and developing a Junior Analyst who reports directly to me. -Automating all call centre reporting to measure KPIs and provide insights to increase productivity and manage staffing levels. -Producing and maintaining in-depth revenue reports for the events department. Including position and pace against previous years and forecasting for the future. -Creating tools to help make tasks more accurate and efficient. -Acquiring detailed knowledge of systems in use across the company to better understand the data generated and provide better quality analysis to stakeholders. -Providing technical advice and guidance to heads of departments to improve communication and collaboration both within and across departments. -Ensuring that GDPR regulations are complied with when processing and sharing data. -Developing a disaster recovery plan to mitigate the impact of Covid-19 restrictions on the Reservations and Events departments.
-Managed a team of Reservations Agents, ensuring that KPIs were met and that high standards of customer service were maintained. -Creating and distributing weekly reservations reports and identifying any trends or anomalies. -Producing training materials for the reservations team and generating training plans tailored to the need of the individual being trained.