Greater Brisbane Area
I am an IT Support professional with over 8 years' technical experience with a focus on customer support. My passion is to provide tailored solutions to meet the expectations and technical level of end users. My strengths are with Windows Client and Server operating systems, although I also use Mac and Linux at home. I am a detail-oriented person, hard working, and enjoy an open, knowledge-sharing work environment. I am currently seeking my next opportunity to contribute and expand my skills in the IT world.
• Provided efficient support for multiple clients to remotely diagnose and fix network, application and hardware issues in an ITIL-based environment. • Performed Active Directory and Exchange account administration including shared mailboxes, resource accounts, and distribution lists. • Supported Citrix for multiple clients including installation and configuration, session management, and outage escalation. • Utilised Windows Server 2003-2008 to resolve software and network issues • Created clear, logical documentation of discovered fixes and as per business requirements to improve internal knowledge base. • Performed SCCM software installations and troubleshooting of SCCM clients. • Provided on-site support for client using Windows 8.1 on Microsoft Surface Pro tablets and Office 365. • Assisted internal desk-side team with PC imaging and deployment. • Performed local Data Centre duties including tape backup management, hardware analysis, and fault escalation.