Scottsdale, Arizona, United States
Systems Administration: Administered technical operations for multiple diverse client environments including high-compliance Semiconductors, Aerospace, Defense, Law Firms, Government and Healthcare. Cloud Administration: Administered onboarding and offboarding, GPOs, and security groups within Entra ID/M365 and Intune; managed SharePoint permissions and RDS environments for remote workforces. Network Diagnostics: Provided remote troubleshooting for Cisco Meraki and Sonicwall environments. Resolved user connectivity, VPN, and wireless issues. Escalated to engineering for complex outages when needed. Asset & License Oversight: Tracked hardware and software assets for multiple clients using ConnectWise. Managed license renewals and maintained detailed troubleshooting notes and technical documentation..
Enterprise Support: Provided Tier 2 networking and VoIP support for Fortune 500 corporations, managing complex Broadworks and VeloCloud SD-WAN environments. System Diagnostics: Utilized Empirix and packet-capture tools to analyze SIP response codes, latency, and jitter, ensuring 99.9% uptime for global call centers. Configuration Management: Managed hunt groups, auto-attendants, and call routing logic for large-scale enterprise deployments.
Enterprise Infrastructure: Supported a global workforce of thousands, managing accounts in Active Directory and providing technical support for SAP, SRM, and Cisco VPN. Operational Integrity: Served as a primary point of contact for mission-critical outages, coordinating with lead engineers to minimize business impact for Fortune 500 clients.
Provided enterprise-level technical support for a global client, managing user accounts and application access within Active Directory, SAP, and Citrix. Coordinated with network and engineering teams to identify and escalate critical outages affecting business production