About
Experienced insurance agent with a demonstrated history of working in the telecommunications industry. Skilled in Team Building, Workforce Management, Contact Centers, Management, and Account Management. Strong quality assurance professional.
Experience
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UnitedHealth Group (4 yrs 1 mo)
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Claims Examiner
Jan 2024 - Present · 2 yrs 7 mos
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Claims Specialist
Jul 2022 - Mar 2024 · 1 yr 9 mos
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AAA-The Auto Club Group (5 yrs 7 mos)
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Membership Development Specialist of Wisconsin
May 2021 - Jul 2022 · 1 yr 3 mos
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Associate Field Leader
Jan 2020 - May 2021 · 1 yr 5 mos
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Sales and Service Representative
Jan 2017 - Jan 2020 · 3 yrs 1 mo
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Call Quality Lead at Charter Communications
May 2016 - Nov 2016 · 7 mos
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Time Warner Cable (4 yrs 11 mos)
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Call Quality Lead
May 2013 - May 2016 · 3 yrs 1 mo
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Account Service Specialist
Jul 2011 - May 2013 · 1 yr 11 mos
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Ebanking/EPP Lead at Fidelity Information Services
Aug 2006 - Apr 2011 · 4 yrs 9 mos