Fort Worth, Texas, United States
With 20+ years of experience as a Technology Business leader, I have been integral to influential process efficiency improvements, thought leadership, and successful customer & business technology outcomes. With my military background, I have utilized my disciplined approach to leadership throughout detailed project & program management, training & professional development, global collaboration, as well as vison / mission / goal(s) alignment. It is my passion to utilize my expertise in situational leadership and experience in people enablement, information technology, strategic planning, & revenue growth strategies, to ensure operational excellence. Key Achievements Include: ✅ Built and led a Professional Services Delivery team of high-performing Managers, Leads, and Consultants, leading the strategic direction of the business unit, implementing process improvements, fostering strong client relationships, and enabling innovative / transformational outcomes, exceeding customer satisfaction by 24%+ and significantly expanding profitability by 260%+ ✅ Managed the entire PMO and Implementation teams to deliver disaster recovery, storage solutions, cloud computing, colocation environments, and managed hosting platforms for Fortune 500 customers, sustaining business continuity with a revenue of $500M+ ✅ Pioneered a diverse and holistic global team effort with 5 committees of 10-15 members to brainstorm and develop organizational improvement initiatives based on the theme of the committee over a 12-month rotation period, providing employee-based enablement to drive accomplishments ✅ Fostered trusting relationships with Account Executives, C-suite Clients, and Channel Partners while delivering customer presentations, product demonstrations, POCs/POVs, lunch and learns, and conferences, achieving the Top Sales Engineer of 2009 ✅ Coordinated the operations of the data center and network, providing 99.999% uptime across the entire organization throughout tenure ✅ Fabricated LAN’s first Certification & Accreditation (C&A) package, incorporating DoD Information Technology Security Certification and Accreditation Process (DITSCAP) ✅ While in the Air National Guard, acted as an integral member of Hurricane Katrina Relief, saving many lives (humans and animals), setting up critical communications, and leading 24/7 search and rescue operations, resulting in being recognized for valiant efforts Contact me through this profile if you wish to connect.
• Built and led a Service Delivery team of high-performing Managers, Leads, and Professional Services Consultants, leading the strategic direction of the business unit, implementing process improvements, fostering strong client relationships, and enabling innovative / transformational outcomes, exceeding customer satisfaction by 24%+ and significantly expanding profitability by 260%+ • Implemented a new Productivity KPI to track and provide visibility of the global consulting team’s contributions for offering creation, YouTube videos, KB articles, and internal projects, boosting the consultant utilization by 56%+ • Developed a workflow structure by defining role descriptions (RACI) to provide a streamlined focus on responsibilities, leading to performance improvements • Established a Service Delivery model, framework best practices, and Six Sigma SIPOC process mapping across a matrixed organization, enabling continuous improvement opportunities • Incorporated Standard Operating Procedures and Operational Level Agreements to effectively measure and track KPIs, strengthening repeatability to drive efficiencies • Created and launched a Leadership Professional Development program, influencing talent development and career advancement opportunities for Leads and Managers • Facilitated a new partner onboarding process, training program, and tracking system, improving performance and reducing the overall project delivery time
IBM acquired Verizon Cloud business...
• Managed PMO and Implementation teams to deliver disaster recovery, storage solutions, cloud computing, colocation environments, and managed hosting platforms for Fortune 500 customers, sustaining business continuity with a revenue of $500M+ • Coached and trained a highly talented team, earning recognition across the company as the primary global team for seeking support related to service delivery and program/project management • Coordinated strategic global processes and workflow management, resulting in a 98% on-time and accurate project delivery rate • Defined quality performance standards, strategic business planning, and budget goals in collaboration with Executive Leadership, consistently exceeding business objectives and client expectations • Pioneered a diverse and holistic global team effort with 5 committees of 10-15 members to brainstorm and develop organizational improvement initiatives based on the theme of the committee over a 12-month rotation period, providing employee-based enablement to drive accomplishments • Revamped the Service Delivery Framework to align with business and customer needs, improving team performance, processes, and client outcomes • Created innovative and intuitive Project Packages with various templates, leading to the repeatability and consistent success across internal and customer projects
• Hired, trained, and mentored the Sales Engineering team by bridging gaps in communication and establishing strong relationships across all organizational stakeholders, driving significant achievements for new and renewal business • Generated quarterly, bi-annual, and annual reporting for revenue, team performance, and customer satisfaction, enhancing transparency of progress • Integral in the daily closings of new and renewal business by supporting Account Managers, achieving the overall sales quota of $100M+ • Designed a new hire training program, established a team vision, implemented standards for recruitment, selection, and training, and developed incentive programs, fostering a highly talented and high-performing team of Sales Engineers
• Led and mentored a global team of Sales Engineers through multiple training programs on tools, processes, and customer solutions to drive customer satisfaction, leading the team in overall “Won” enterprise sales • Fostered trusting relationships with Account Executives, C-suite Clients, and Channel Partners while delivering customer presentations during product demonstrations, meetings, lunch and learns, and conferences, achieving the Top Sales Engineer of 2009 • Conducted testing for beta products and delivered multi-phase reporting to the Product Managers, influencing the reduction of overall proof of concept engagements by 50% • Drafted, published, and updated quick start guides of products, boosting efficiency for customers, the sales team, and channel partners