Nathalie Rifici

Delivery and Operations Director - Switzerland, Germany, Poland, Netherlands & Belgium

Leuven, Flemish Region, Belgium

About

Experienced multi-disciplinary leader with a demonstrated history of working in the consultancy, HR & research industry. Skilled in Operations, Finance, Sales, People and General Management. Contact details: Email: [email protected] Mobile: + 32 496 06 04 06 At LHH, we believe in creating work environments that are not just productive, but also meaningful and fulfilling. With over 50 years of experience, our team of 12,000+ professionals, across 60 countries, is backed by The Adecco Group and dedicated to supporting every stage of the talent journey. From HR & Talent Advisory to Recruitment Solutions, Leadership Development, Career Transition & Career Mobility, and Reskilling & and Upskilling, we offer human-centered solutions that empower organizations to achieve bold ambitions.

Experience

  • LHH (8 yrs 4 mos)
    • Delivery and Operations Director - Switzerland, Germany, Poland, Netherlands & Belgium
      Feb 2023 - Present · 3 yrs 5 mos

    • Delivery and Operations Director - AGG Europe
      Apr 2022 - Feb 2023 · 11 mos

      Belgium, Netherlands, Luxemburg, Poland, Turkey, Norway & Sweden

    • Delivery and Operations Director - Switzerland, Netherlands & Belgium
      Jan 2021 - Apr 2022 · 1 yr 4 mos

  • Haystack - Multisensory Research Consultancy (Leuven - Belgium)
    • Chief Operating Officer
      Mar 2015 - Mar 2018 · 3 yrs 1 mo

      Operational and Financial Guardian of the 3 Haystack entities (Belgium, the Netherlands and United Arab Emirates): - Ensuring that business operations are efficient and effective while keeping focus on customer satisfaction - Responsible for financial planning, budget management, cost-benefit analysis, … - Translating and cascading Haystack’s strategy/mission statement - Coaching & development of 5 direct reports, managerial level Reporting to CEO and Board of Directors. Part of the Management Team.

    • Operations Director
      Sep 2013 - Mar 2015 · 1 yr 7 mos

      Operational Responsible of Haystack Belgium (formerly known as Rogil): - Lead and improve the business processes for the PMO, Field & Data Processing department - ERP implementation (SAP Business One) - Coaching & development of 13 direct reports (entry, intermediate & managerial level) Reporting to CEO. Part of the Management Team.

  • Rogil (Leuven - Belgium)
    • Operations Director
      Jan 2012 - Sep 2013 · 1 yr 9 mos

      Operational Responsible of Rogil (subsequently known as Haystack): - Lead and improve the business processes for the PMO, Field & Data Processing department - Coaching & development of 13 direct reports (entry, intermediate & managerial level) Reporting to CEO. Part of the Management Team.

    • Senior Project Manager
      Jul 2010 - Apr 2012 · 1 yr 10 mos

      Managing Ad Hoc Consumer Research Projects, both on a content and organisational level, for clients in FMCG, Telecom and Services: - Client Management from A to Z - Translating Clients’ Business objectives into Research designs - Planning, organising & follow up on all project-related practicalities - Writing & presenting Research insights & recommendations Reporting to Research Director.

  • The Nielsen Company (3 yrs 10 mos)
    • Client Service Executive
      Sep 2008 - Jul 2010 · 1 yr 11 mos

      Day-to-day management of an assigned portfolio of FMCG clients, incl. revenue responsibility: - Developing strong relationships with key stakeholders in areas such as Marketing, Brand Management, Consumer Insight & Sales - Delivering insights and recommendations by analysing Nielsen data (retail measurement and advanced analytics) that help grow their categories and brands - Identifying business opportunities through capitalizing on client objectives as well as through cross-service analysis and coordination Reporting to Team Manager.

    • Junior Client Executive
      Feb 2007 - Aug 2008 · 1 yr 7 mos

      Supporting Client Service Executives on larger accounts: - Drafting presentation decks - Preparing back data’s - Liaising with the operational department on database requests Reporting to Team Manager.

    • Client Instructions Associate
      Oct 2006 - Jan 2007 · 4 mos

      Database Management: - Managing technical and data requests (related to database structures, new product identifications, …)