Fargo-Moorhead
Detail oriented and passionate individual with an ambition to always keep learning and adapting my skills. I'm not afraid to take on a new role, challenge, or task and value the experiences I have been fortunate to be a part of thus far. There's a lot that comes with flexibility and the mindset of taking what you know, applying it to other areas, and finding that middle ground that produces positive benefits from an administration standpoint while also empowering your users. You don't always know everything and that's ok, your strength comes from communication and utilizing the resources around you while making sure you set the expectations for all involved.
Dynamics 365 Finance & Operations, CE and Azure knowledgeable; Active Directory Azure and on prem, Office 365 suite Administration, Powershell, Exchange, Okta, and more Build, maintain and update documentation relative to supporting and using internal applications Provide configuration and modifications for hardware and applications critical to business roles Build and delivery management for projects related to internal applications; manage internal IT application projects as necessary pre and post hyper-care Available as a resource to Help Desk for escalations on issues, Microsoft applications to third party business applications Research solutions to business problems, test, plan and implement
Provide high end user support of technology and software. As the initial contact for user system, software, and hardware issues - gather as much relevant information as possible to create and resolve the case, or escalate if higher than tier II tech support. Using skills to manage my own schedule, work along side other IT teams and vendor companies, provide support to other teams as needed, and grow in knowledge to position needs. Monitor department resources and needs, audit and manage remote access peripherals, commission quotes and order equipment as needed from vendors. Image computer equipment, upgrade/swap hardware of computer, RMA if necessary and various other equipment management. Utilization of applications daily for user support such as: Active Directory Exchange Citrix SCCM SQL SMS SharePoint
My role is to work with consulting firms and employers to set up their pre-tax benefit offerings in accordance with IRS regulations. I help establish relationships with the contacts providing a great client experience as well as continued plan administration with Discovery Benefits. I help guide the implementation process, host conference calls to gather required details from all parties, and create the required pieces for us to set up their benefit offering that encompasses the full length of the plan year. After the initial steps have been completed, I assist in open enrollment meetings and giving additional information on questions that may be asked, ensuring that every step is covered through the beginning of the plan year.
Meeting new and potential consumers; (Potential) Going out to talk to them about the services Easter Seals can offer them and help them with. Give them an insight into how the services are used, set up, implemented, what kind of individuals we would have coming in to their home, answering any other questions they may have, providing them with answer to questions important to them as a consumer. (New) I come out to the home and meet consumers, talk about the kind of service they will be receiving and what that all entails. Go through beginning paperwork allowing me to create a short bio on the individual(s) to be receiving services, and answer any questions the parents may have. Talk about goals or skills the individual may want to work on over the course of the next few months to year, allowing them to live more independently or become an even more productive member of society. Administrative daily duties: - Consumer goal/skill tracking with progress charting from staff - Addressing any concerns that may come up from the county/state/individuals receiving services - Maintaining relations with those individuals receiving services as well as other team members, - Recording and filing the appropriate paper work, - Helping other coordinators with staffing obligations/calendars, - Keeping track of team member paperwork making sure all of the required documents are turned in - Scheduling meetings with individuals receiving services and service providers Monthly duties incorporated into position: - Interviewing potential employees - Orientating new hires (new hire paperwork and position policies/procedures, req. paperwork) - Possible problem resolution with current team members - Creating staff calendars for shifts with consumers - Financial aspects of payroll (gathering time slips, adding, separating by consumer and team member, payroll balancing between programs) Represent Easter Seals Goodwill ND, Inc. as a supporter of community events
Home health care, various duties as needed per consumer Creating fun and interactive environments and situations for the consumer. Helping the consumer grow as a person and as a family member, through skills training, lessons and assistance with daily activities. Being a good role model of behavior and expectations for individuals Providing any additional care as needed per consumer.