São Paulo, Brazil
Leading a team of five Fincrime Escalation Specialists and making sure resolution times are low and quality is great and the customer experience is improved.
- Establishing and framing the Fincrime Escalations (FCE) Team roles and responsibilities - Creating processes and procedures for the new team to follow - Main goal of the FCE Team: fast track fincrime related requests from corporate clients so that customer experience on post onboarding related issues is improved.
From 2021: only backup of the activity Doing cash settlement processes, cash optimisation and responsible for monitoring and controlling risks.
Middle Office activity: monitoring and reconciling Interest Rate Swaps and Credit Default Swaps from different Clearing Houses. Following up the entire life cycle of the trades. Also performing billing of OTC Client Clearing fees monthly.
Elaboration of articles for the website (www.africamonitor.net); production of political and economic analyzes on African countries (intelligence information), mainly of the Community of Portuguese Speaking Countries (CPLP); and management and prospection of new subscribers to the website.
Contact with international suppliers and clients, both international and national; assistance in the purchasing, sales and finances; coordination of the import process as a whole, from the issuance of international purchase orders, through the documentation conference and contact with the dispatcher, to the conference on the arrival of the merchandise.
Import, finances, sales and contact with international suppliers and clients.
Support in the organization and follow-up of import processes with dispatchers and cargo agents; aid to control the flow of information relevant to import clearance (dispatcher / buyer / user / exchange); release of import documents as BL, invoice and import declaration; issuance of invoices, conference and launch of accountability, freight and service notes regarding the import processes; and development of import reports to monitor sector indicators.