Nataliia Glover

HR Operations | People Leader | Coach | CIPD Level 7.

Kyiv, Kyiv City, Ukraine

About

Results-driven HR leader with over 16 years of international experience in Human Resources, employment compliance and general business administration. In HR, I have developed unified people operations across diverse locations, supporting management in geographic expansion while ensuring legal compliance. My strengths are HR operations, HR compliance, change management, and stakeholder collaboration. In legal administration and clients services management I successfully established a revenue-generating legal department within a professional services firm and enhanced client satisfaction by resolving complex service delivery challenges.

Experience

  • Head of Human Resources Operations at Kyiv School of Economics
    Jun 2025 - Jun 2026 ยท 1 yr 1 mo

    ๐—›๐—ฅ ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฎ๐˜†๐—ฟ๐—ผ๐—น๐—น ๐—ผ๐—ฝ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€: Lead HR operations and payroll administration in Ukraine and internationally. Lead organization towards automation and reliable data sources. ๐—›๐—ฅ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ: Partner with Finance and Legal Directors on employment law, HR risks, paperwork, costs and regulatory matters. ๐—›๐—ฅ ๐˜๐—ฒ๐—ฐ๐—ต๐—ป๐—ผ๐—น๐—ผ๐—ด๐˜† ๐—ฎ๐—ป๐—ฑ ๐—ฎ๐—ป๐—ฎ๐—น๐˜†๐˜๐—ถ๐—ฐ๐˜€: Oversee HRMS optimization (PeopleForce) and ERP transition planning. Deliver HR reporting and analytics to senior leadership. ๐—–&๐—• ๐˜€๐˜๐—ฟ๐—ฎ๐˜๐—ฒ๐—ด๐˜†: Build and develop C&B strategy, manage benefits, wellbeing programmes and employee engagement initiatives. Partner with managers to ensure fair and transparent pay structures. Manage HR budget and payroll cost control. Designed and rolled out the salary review process.

  • Gap year at Career Break
    Jul 2024 - Jun 2025 ยท 1 yr

    Self-care, mastering coaching, personal development and quality family time. Rethinking my ambitions and true motivation.

  • Welltech (Self-employed ยท 1 yr 9 mos)
    • Head of HR Technology
      Feb 2024 - Jun 2024 ยท 5 mos

      ๐‡๐‘ ๐“๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐ˆ๐ง๐ข๐ญ๐ข๐š๐ญ๐ข๐ฏ๐ž๐ฌ: Data clean up in legacy HRIS. Led the HR (M)IS and implementation partner selection process. Worked closely with Finance to align data models, ensuring a seamless integration approach. Though I left before the project went live, I hired the Project Manager, setting the groundwork for future success.

    • Head of HR Operations
      Oct 2022 - May 2024 ยท 1 yr 8 mos

      ๐…๐š๐ฌ๐ญ-๐๐š๐œ๐ž๐ ๐‡๐‘ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Spearheaded HR Operations in a dynamic IT product company, leading a team of 7 in a rapidly growing environment with approximately 650 employees across multiple locations including UA, UK, CY, PL, ES, and the US. ๐’๐ญ๐ซ๐ž๐š๐ฆ๐ฅ๐ข๐ง๐ž๐ ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ: Developed and implemented compliant HR and payroll processes in both new and existing locations, ensuring operational efficiency during the company's critical growth phase. ๐†๐ฅ๐จ๐›๐š๐ฅ ๐Œ๐จ๐›๐ข๐ฅ๐ข๐ญ๐ฒ ๐…๐ซ๐š๐ฆ๐ž๐ฐ๐จ๐ซ๐ค: Revised and improved a global immigration framework to enable the relocation and employment of over 120 individuals across Poland and Cyprus, including C-level and C-1 managers, facilitating their legal right to work abroad. Supported the transition of remote contractors from Ukraine into local employment or B2B structures, achieving a 70% success rate on 90+ cases to mitigate employment and tax risks. ๐„๐ช๐ฎ๐ข๐ญ๐ฒ ๐š๐ง๐ ๐‘๐ž๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง: Collaborated with Corporate Finance and Legal teams to establish and manage the Stock Option Plan as a strategic incentive and retention tool for senior leaders. ๐Ž๐ง๐›๐จ๐š๐ซ๐๐ข๐ง๐  ๐š๐ง๐ ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž: Introduced an HR compliance onboarding program for managers, ensuring adherence to legal and company standards, fostering a culture of compliance. ๐„๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐‘๐ž๐ฅ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Oversaw the legal processes related to employee transitions in the UK, Poland and other locations, including the management of confidential settlements, ensuring compliance with regulations and maintaining a respectful approach throughout.

  • Global HR Operations Head, HR Lead UK, Moldova at Grid Dynamics
    Aug 2021 - Aug 2022 ยท 1 yr 1 mo

    ๐‡๐ž๐š๐ ๐จ๐Ÿ ๐‡๐‘ ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ: ๐†๐ฅ๐จ๐›๐š๐ฅ ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž: Ensured employment compliance across multiple jurisdictions, supporting the companyโ€™s geographical expansion into new locations, including Romania and India. ๐‚๐ž๐ง๐ญ๐ซ๐ž ๐จ๐Ÿ ๐„๐ฑ๐ฉ๐ž๐ซ๐ญ๐ข๐ฌ๐ž: Built and maintained a Centre of Expertise for HR administration and compliance, focusing on global mobility and HR support for multi-location operations. ๐‘๐ž๐ฅ๐จ๐œ๐š๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐‹๐ž๐ ๐š๐ฅ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Managed efforts to facilitate the relocation and legalization of employees who fled Ukraine due to the war, overseeing immigration setups and ensuring the right to work for affected individuals. ๐†๐ฅ๐จ๐›๐š๐ฅ ๐Ž๐Ÿ๐Ÿ๐ข๐œ๐ž ๐‹๐š๐ฎ๐ง๐œ๐ก๐ž๐ฌ: Led the successful launch of new offices in India and Romania, responding to challenges presented by the war in Ukraine and supporting the company's strategic growth initiatives. ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐ƒ๐ž๐ฌ๐ค ๐ˆ๐ฆ๐ฉ๐ฅ๐ž๐ฆ๐ž๐ง๐ญ๐š๐ญ๐ข๐จ๐ง: Introduced a service desk support model for HR inquiries from employees and managers, enhancing communication and efficiency in HR service delivery. ๐‡๐‘ ๐ƒ๐š๐ญ๐š ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Supervised a team of Bamboo HR system administrators, ensuring the integrity and accuracy of HR data across the system. ๐‡๐‘ ๐‹๐ž๐š๐, ๐”๐Š, ๐Œ๐จ๐ฅ๐๐จ๐ฏ๐š: ๐‡๐‘ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Served as HR Manager and business partner for the UK (30 FTE-s) and ensuring compliance with hire-to-retire processes, including employment practices, disciplinary actions, termination procedures, benefits administration, pension enrollment, and payroll management. Acted as the primary point of contact for HR matters concerning the Tacit Knowledge in Moldova, ensuring alignment and compliance with Grid Dynamics' HR processes. ๐๐จ๐ฌ๐ญ-๐Œ&๐€ ๐ˆ๐ง๐ญ๐ž๐ ๐ซ๐š๐ญ๐ข๐จ๐ง: Played a key role in integrating Tacit Knowledge, an e-commerce consulting firm, into Grid Dynamics, facilitating smooth transitions during the post-merger integration process.

  • Ciklum (4 yrs 3 mos)
    • Head of Global HR Operations
      Jun 2019 - Aug 2021 ยท 2 yrs 3 mos

      ๐“๐ž๐š๐ฆ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Managed a team of 14 HR specialists across 12 global locations, ensuring operational excellence and compliance with employment laws. ๐๐จ๐ฅ๐ข๐œ๐ฒ ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ:Established a library of HR policies for 12 countries, increasing completion rates from 20% to 85%, and served as a Centre of Expertise for implementation. ๐‚๐ซ๐ข๐ฌ๐ข๐ฌ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Developed playbooks for staff reductions and furloughs in response to COVID-19, collaborating with legal advisors to model savings and support managers. ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐„๐Ÿ๐Ÿ๐ข๐œ๐ข๐ž๐ง๐œ๐ฒ: Acted as a business architect in the design and implementation of an HRIS system, focusing on onboarding, HR administration, data management, and reporting for HR and finance. ๐€๐ฎ๐๐ข๐ญ ๐š๐ง๐ ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Supported internal audits and due diligence for new investors, ensuring payroll and benefits compliance, and acting as a point of contact for external audits. ๐‹๐“๐ˆ๐ ๐€๐๐ฆ๐ข๐ง๐ข๐ฌ๐ญ๐ซ๐š๐ญ๐ข๐จ๐ง: Managed the Long-Term Incentive Plan, ensuring accurate tracking and reporting for eligible employees. ๐‚๐จ๐ฌ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Reduced HR operation costs by 30% through strategic evaluations of service providers and improving the in-house team's capabilities. ๐‹๐š๐›๐จ๐ซ ๐‚๐จ๐ฆ๐ฉ๐ฅ๐ข๐š๐ง๐œ๐ž: Achieved a 0% rate of labor disputes by ensuring compliance with employment laws and addressing grievances promptly. ๐๐ซ๐จ๐ฃ๐ž๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Contributed to the implementation of SAP SuccessFactors, reaching 85% readiness in 7 months before the project was paused due to budget constraints.

    • Global HR Operations Manager
      Feb 2019 - May 2019 ยท 4 mos

    • Global HR Operations Generalist
      Jun 2017 - Jan 2019 ยท 1 yr 8 mos

      ๐‡๐‘ ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐ฌ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Supported the setup and change of HR operations globally, ensuring compliance with HR policies and procedures while managing paperwork and communications. ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐€๐ฎ๐ญ๐จ๐ฆ๐š๐ญ๐ข๐จ๐ง: Enhanced efficiency by automating contract reviews and exit procedures, significantly reducing processing time and administrative burden. ๐๐š๐ฒ๐ซ๐จ๐ฅ๐ฅ ๐š๐ง๐ ๐๐ž๐ง๐ž๐Ÿ๐ข๐ญ๐ฌ ๐Ž๐ฏ๐ž๐ซ๐ฌ๐ข๐ ๐ก๐ญ: Took ownership of payroll processes, collaborating with providers to streamline operations and created a knowledge base for various tax and disbursement processes. ๐‘๐ž๐ฅ๐จ๐œ๐š๐ญ๐ข๐จ๐ง ๐’๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ: Supported international relocation requests, conducting cost assessments and ensuring compliance with immigration regulations. ๐‘๐ž๐ฉ๐จ๐ซ๐ญ๐ข๐ง๐  ๐š๐ง๐ ๐€๐ง๐š๐ฅ๐ฒ๐ญ๐ข๐œ๐ฌ: Designed and analyzed HR reports to provide insights for management and support strategic decision-making. ๐•๐ž๐ง๐๐จ๐ซ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Managed relationships with payroll, legal, and HR service providers, ensuring service levels and compliance through active monitoring and engagement.