Dublin, County Dublin, Ireland
Manage employee life cycle activities, monthly payroll preparation with payroll team, terminations, leaves of absence, and benefits administration and enrollment. Answering incoming queries relating to people processes policies and practices. Review and update people processes based on changes to polices, implementation of new policies, changes to local laws and regulations to ensure compliance and efficiency. First point of contact for all international benefits queries from employees and stakeholders Identify trends in employee queries and propose solutions to simplify user journeys. Backup support for APAC and AMER when needed. Respond to queries from employees and stakeholders in a timely manner. Ensure statutory knowledge is up to date for EMEA and APAC.
Identify and drive benefits process improvements with a focus on automation, compliance, and scalability. Focus on employee experience and ensuring company benefits are documented and easily understood by diverse employee population. Provide benefits training sessions and day to day support to people operations team and internal stakeholders (payroll, accounts payable and external vendors). Document and update benefits process for payroll and HR operations teams. Help coordinate health insurance renewals. Ensuring communications are clear for employees. Leading presentations with provider, respond to employee and HR operations queries. Work closely with legal, brokers and hr operations to ensure all documentation for SOW’s are complete and accurate. Support international benefits manager on ad hoc duties.
Managed all general HR admin such as, generation of new employee contracts and all employee documentation for Ireland, UK, Austria and Australia. Ensured all documents in employee files and HR share drive were up to date. Record keeping for employee sick leave, holidays and probation dates. Collaborate with payroll to ensure all leavers, starters, holidays, leave, promotions and benefits are accurately recorded each month. Led trainings for Employees on HR related systems such as Halogen and ADP. Organized all global mobility and related documents for EMEA and APAC. Collaborated and supported HR Business Partners on ad-hoc projects including but not limited to, employee engagement surveys, maternity leave, holiday leave benchmarking and salary mapping for UK, Austria and Ireland. Advisor to employees and managers for HR related issues and escalate when appropriate to HR Business Partner. Partnered with the Director of Global Recruitment to transform, design and effectively execute employee onboarding and offboarding processes and procedures. Headed full recruitment lifecycle from sourcing, interviewing and offer negotiation. Liaison for agency and vendors. Transformed recruitment volume and processes for EMEA and APAC by establishing an RPO. Research manage and execute recruitment events. Support Global Recruitment Director to develop EVP. Doubled employee headcount in UK and Ireland first year with Webroot. Interview training for employees and managers Workforce planning with senior managers and stakeholders Headed Employee Wellness Program in Dublin and led UK, Austria and Australia. Piloted new employee perks to help boost company brand locally. This included expansion of basic benefit to healthy snacks on-site massage and health and wellness week.