Evansville, Indiana, United States
I manage escalated complaints through phone and email, providing customer care and solutions through follow ups and building customer relationships. I collaborate with several other departments and investigate the root causes of the issues presented to me. I keep accurate record of all of my work, and report my work to management in a timely manner.
-allocated people to desired areas -managed conflict-resolution -assisted in the processing of goods -balanced and audited cash drawers -processed transactions -optimized team schedules
Trusted with opening/closing responsibilities and daily operational oversight. Delivered high-impact customer service, resolving issues and ensuring satisfaction. Trained and supervised new team members, fostering a culture of accountability and growth. Managed financial transactions, reconciled registers, and maintained accurate records. Oversee donation intake, merchandise processing, and inventory flow. Recognized for leadership, reliability, and ability to drive team performance.
Altered and repaired various types of garments (prom and wedding dresses and suits) in a pressurized timed environment Experience with different materials (boning, zippers, beading) Experience with a straight stitch machine, blind hem machine, cover stitch machine, and serger
Executed complex garment alterations with precision under tight deadlines. Specialized in working with intricate materials including boning, beading, and zippers. Operated advanced sewing equipment including blind hem, cover stitch, and serger machines. Maintained high standards of quality and customer satisfaction. Played a key role in ensuring timely delivery and client retention.