Natalie Chan

Four Seasons | Internal Executive and Leadership Communications

Markham, Ontario, Canada

About

Work from the heart, support others, and never stop learning! I strive for these three things in everything that I do. I am a perfectionist by nature and this has allowed me to be organized, work effectively and efficiently, and manage my time well. I constantly challenge myself to unlock new creative boxes and love to share the products of them with others. I am reliable and will put in the effort to reach my own targets and help others achieve theirs. I value a team's ability to build each other up and aid in each other's growth! I also value relationship-building within and between each individual and team - so while I go about my day-to-day, getting my work done, I'll also learn your go-to Starbucks order, check in on your pets, make sure you're doing okay, and show my appreciation. Work from the heart, support others, and never stop learning.

Experience

  • Coordinator, Internal Executive and Leadership Communications at Four Seasons
    May 2024 - Present · 2 yrs 3 mos

  • English Communications Coordinator at Toronto Christian Community Church
    Jan 2023 - Apr 2024 · 1 yr 4 mos

    • Lead for redesign of TCCC website, collaborating with multiple teams to ensure site map, graphics, and content are adapted for each audience. • Managed and maintained the TCCC website (WordPress), digital bulletin (MailChimp), and app to ensure all content updates are accurate, relevant, and promote current events. • Designed graphics for weekly use and printed media (Adobe Creative Cloud, Canva, Inkscape). • Maintained and created content for all social media channels (Instagram, Facebook, YouTube). • Wrote and collected content for weekly e-newsletters sent to subscribers, including storytelling and updates, shared in a meaningful way that has increased audience engagement. • Actively supported cross-functional team leadership in problem-solving, ensuring smooth information flow between teams, minimizing communication barriers, and consolidating data and feedback. • Liaison with advertising premium and publishing companies for merchandise and books. • Managed TCCC communications (email, in-person) and worked closely with team members, ensuring proper follow-up to action items and inquiries.

  • Business Matching Assistant at Hong Kong Trade Development Council
    Sep 2019 - Dec 2022 · 3 yrs 4 mos

    • Managed buyer invitation and nomination lists, promoting over 25 physical and online international trade shows per year (with many concurrent events), and leading buyer recruitment. • Built relationships with buyers throughout and post-trade show periods through frequent communication and connecting with new potential buyers and speakers through networking events, trade shows, calls, social media, and outreach opportunities. • Liaised with Head Office and buyers to coordinate hotel and flight accommodations and sponsorship programs. • Managed Toronto Office communications (phone, email, in-person), ensuring items are flagged and followed-up on, circulating documents (emails, newsletters, books/magazines, mail) to appropriate team members, and organizing them for future access and referral. • Worked closely with the Marketing team in preparation and execution of company events. • Grew the company database by adding 1000+ new Canadian companies and 100+ new brands every year, surpassing monthly KPI targets.

  • Founder and Owner at Sweet Scribbles
    Jul 2018 - Dec 2022 · 4 yrs 6 mos

    Sweet Scribbles aims to meet their clients' creative and sweet needs; offering an assortment of cakes, cupcakes, cookies, macarons (and more), as well as handwritten and personalized calligraphy, and handmade and drawn cards. Examples of our work include: • A 3-tiered baby shower cake with edible bumblebees "flying" around • Galaxy-themed cupcake wedding favours • A life-like chocolate tree trunk cake adorned with edible gold ornaments • Realistic floral and foliage cakes made from buttercream and gumpaste • French macarons with tea-fusion fillings We have something for all of life's special and celebrated moments! Find us on Facebook, Instagram, and at https://sweetscribblesca.wixsite.com/ssca

  • Office Manager and Administrator at MetaTherapy
    Aug 2018 - Aug 2019 · 1 yr 1 mo

    • Performed responsibilities in timely manner, including problem-solving and making executive decisions independently and consulting senior staff when necessary. • Demonstrated effective time management when managing client interaction and documentation, communicating with insurance companies and adjustors, and maintaining clinic flow. • Maintained website (Wix) and social media channels and created and posted content (photography, editing, and designing graphics). • Applied basic graphic design program skills to promote clinic, services, and giveaways through designing signage and vouchers for outreach events. • Coordinated and collaborated with external parties, vendors, and sponsors for outreach events. • Tracked payroll for all service providers and prepared bi-weekly reports. • Maintained inventory of footwear (through creating a regularly updated digital catalogue) and clinic supplies and stationery. • Organized and scheduled team meetings and office socials.