Singapore
• Proactive and result-oriented IT executive with 10 years of experience managing IT projects, system development work in Container Shipping industry. • Independent, committed software analyst skilled in RPG language IBM AS400 environment, also experienced in Visual Basic, PID-specific XML, SQL programming. • Possesses knowledge of networking technologies, devices, security, protocols, and configurations; internet security, web page programming tools. • Diversified experience in gathering and analyzing business requirements, proven success with providing feasible software solutions to business problems. • Fast application of concepts and applying knowledge learnt on daily work operations • Highly perceptive, in accessing system problems and recommending course of action, determining development priorities, testing and debugging program errors and dealing with IT-related issues. • Exceptional communication & presentation skills, ability to inter-relate & build good rapport with end-users and vendors during project implementation and post-implementation support and maintenance. • An initiative, keen & quick learner polished with communication, problem analysis & troubleshooting skills while working with passion & value teamwork, also comfortable working in fast-paced environment.
• Identify actual cause of problems and resolve critical system errors reported by end-users. Recommend alternative recovery solutions to users before problems are completely resolved. Assist with escalating system errors generated from global modules to HQ IT teams for solutions. • Analyze user/business requirements to develop back-end programs in AS400 environment to solve business problems and facilitate daily business operations including but not limited to areas of Booking, Documentation, Container Inventory, Container events & logistics, and account financial systems. • Improve system performance and boost users' productivity by re-designing & enhancing existing program functionalities. • Lead and mentor junior staffs on system implementations based on business operating rules & various development tools, while delegating work to junior staffs and ensure task delivery within deadlines. • Provide helpdesk, maintenance and on-site user support for PC hardware/software/network problems to 100 over local employees and regional users from more than 10 overseas offices. Troubleshooting complex technical issues via remote access tools if required. • Monitoring servers, routers, NAT, UPS system to ensure system running in order; liaise with vendors for IT devices procurement.