Quezon City, National Capital Region, Philippines
Reliable and versatile professional with strong administrative, customer service, and creative expertise. Highly organized, tech-adaptive, and proactive, with a growing focus on AI tools and digital marketing. Committed to delivering accurate, high-quality results that clients can trust. #OpenToWork #WFH #Remote
•Handled inbound customer calls related to electricity services, billing, outages, and account concerns •Provided accurate information on billing, meter readings, payments, and service policies •Assisted with outage reports, restoration updates, and basic troubleshooting •Managed customer data entry and interaction records using Salesforce CRM. Maintained professional, empathetic communication while meeting quality and performance targets
•Assisted customers with account-related concerns via email support. •Gained in-depth knowledge of company products and services. •Handled customer inquiries, resolved issues, and promoted relevant products and services. •Managed account deactivation, eligibility, troubleshooting, and fund transfers (InstaPay and PESONet). •Addressed system downtime concerns and other banking-related services. •Maintained a positive, empathetic, and professional approach in all customer interactions. •Ensured daily tasks were completed accurately and in strict compliance with company guidelines.
• Collected, recorded, and safeguarded checks for deposit. • Reviewed and verified data accuracy before system entry. • Ensured accounting books were properly recorded and encoded. • Maintained and updated sales invoices and official receipt records. • Organized and managed confidential files and documents. • Monitored and managed office supply inventory.
• Maintained accurate inventory levels to meet customer demand. • Conducted regular cycle counts and investigated inventory discrepancies. • Monitored delivery schedules and ensured timely receipt of orders. • Processed customer orders accurately and efficiently. • Tracked items issued and received
Private Caregiver to my 87-year-old mother until she passed away.
• Tutored elementary and middle school students across all core subjects • Provided academic support and exam preparation through final assessments