Natalie Chua

E-commerce

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About

I believe I can, so I will.

Experience

  • Manager, eCommerce at DKSH
    Jul 2022 - Present · 4 yrs 1 mo

    Helping brands maximising their growth across quick commerce and e-commerce platforms.

  • Asst. Ecomm Manager at Wipro Unza Malaysia
    Dec 2020 - Jun 2021 · 7 mos

    Managed the ecomm business for all brands within Wipro Unza. Responsibilities included growing sales, increasing brand presence, key matrix tracking, internal and external stakeholder management, daily store front management, budget management.

  • Account Relationship Manager at Shopee
    Jul 2019 - Dec 2020 · 1 yr 6 mos

  • Category Management at SEPHORA
    May 2017 - Jul 2019 · 2 yrs 3 mos

    Senior Category Executive Managing the fragrance category to ensure its growth, productivities, assortment arrangements, planogram, margin %, and customer appeal are being optimized within the retail space given. Job Scope including:-  Category analysis to determine trends or other potentials within the category; and sales forecasts especially for special events such as private sales and holiday seasons.  Vendors Management- Relationship building with various key stakeholders including brand partners (vendors) and store members to foster trusts.  Inventory management- working closely with internal Supply Chain, as well as operation team members to ensure optimum stocks level are made available to prevent loss of sales  Assortment management- responsible for listing decision based on brand’s sell out trends. Also responsible for delisting decision based on overall brand’s productivity.  Working closely with vendors to develop BTL activations.  Assisting the regional team to maintain correct pricings and product info across all category (make up, skincare and fragrance) for the Sephora's OMNI channels.  Planogramming

  • Kantar Worldpanel (2 yrs 6 mos)
    • Senior Client Service Executive
      May 2016 - Apr 2017 · 1 yr

      A key point of contact for clients on routine deliverables & requests, to handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs requests. Job Scope including:- - Delivering a highly responsive service to clients, continuing to build good relationships and trust - Further developing the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to clients to address business objectives - Working independently to solve business issues from client - Delivering insightful presentations with actionable strategies for clients.

    • Client Service Executive
      Nov 2014 - May 2016 · 1 yr 7 mos

      Providing actionable shopper insights for major FMCG clients to solve specific business issues, finding business opportunities or to evaluate brands and products performances. Day-to-day responsibilities included:- - Client relationship building - Account handling - Service development - Basic data interpretation and tracking - Analysis and insight Also a marketing personnel for Kantar Worldpanel Malaysia, working closely with regional/global marketing team for various marketing activities such as organizing company events and launching publications work.