Barcelona, Catalonia, Spain
Broad-minded, action-oriented, plant-based diet protagonist loving challenges and continuous development.
Enhancing EU Amazon Transportation Services (ATS) department experience based on employee feedback (Connections Score) across corporate and non-corporate teams in EU and India. Leading wellbeing strategy, strategic L&D collaboration, and process standardization using AI and tools like Asana for big events and talent approvals.
Working on digital learning strategy for Amazon middle mile carriers and drivers (including developing interactive e-Learnings), leading global learning team, organizing summits and managing localization team supporting Amazon Transportation Services team.
Developed carrier and driver development strategy resulting in end-to-end project launch and management, such as MLP of chatbot, eLearning platform, multiple interactive trainings and more!
- Cooperating with Spanish and Portuguese customers via phone and email on daily basis in both Spanish and English - Order management (introducing orders to the system, preparing accurate estimates and quotations, planning deliveries and taking care the products are delivered properly to the customers) - Verifying and adjusting warehouse inventories, reorder and ship quantities - Entering, and/or processing customer complaints - Issuing credit/ debit notes - Working on continuously improving business processes - Being an active member of CSR group (organising eco-workshops for kids and Krakow Business Run 2019)
- Providing customer service via e-mail, chat and phone in both English and Spanish - Troubleshooting and working with the Operations and Compliance team to resolve customer issues
- Delivering high-quality service across multiple support platforms (email, chat, phone) to both drivers and Uber users - Being part of Incident Response Team meant helping the users in the most critical situations met during Uber ride.
- Delivering high-quality service across multiple support platforms (email, chat, phone) - Being a passionate advocate for drivers while solving problems and addressing unsatisfactory experiences. - Working on Zendesk and Bliss platform