Cracow, Małopolskie, Poland
Customer and quality oriented Technical Project Manager experienced in leading software implementations. Flexible, organised and proactive with a creative and pragmatic mindset.
- Ensure assigned projects are correctly planned and managed during execution - Manage process of scope definition and change control - Identify important potential risks related to projects - Establish and execute detailed plans to ensure risks are mitigated - Develop overall project plans for projects, consistent with specific project objectives as defined by the project owner and key stakeholders - Coordinate the process of gathering the information about improvement areas within the existing operational processes - project initiation phase - Provide appropriate tracking and reporting vehicles and mechanisms - Perform as primary project contact to establish key stakeholder requirements and project objectives - Monitor and update project information systems, maintain meeting minutes - Make appointments, meeting arrangements, and coordinate activities between program management and the client - Prepare, monitor and update project plans and coordinate project meetings - Identify, assess and resolve issues on projects, and escalate complex issues appropriately to senior management - Collaborate with senior management and other project members to plan, implement and communicate project management improvement initiatives - Maintain tactical responsibility for tracking project status
- Work with Total Rewards data and C&B processes with specifically high focus on mergers & acquisitions - Understand and analyze data in supporting compensation processes including salary processes, short term incentive, and pay for performance analysis - Job level positioning process
- converting, updating and maintaining client requirements according to comprehensive needs of a project - delivering clear guidance and solutions to clients on functionality, terminology and standard operating procedures which accurately reflect the technical capabilities of the system - assisting configuration with guidance on how the deployment (or migration) of new system updates into the production environment should occur - working with internal team members to clarify requirements and communicate client expectations - providing domain specific exercise on benefit structure, guiding principles and system integration tasks - validating the test execution approach for non-standard solutions and collaborative work with data analyst - coaching team members on technical and proprietary tools required to configure, test, debug, monitor and report on system capabilities - working with development to outline business requirements where new system features may be required based on client need - communicating status of work to the appropriate parties, escalate risks as needed - working with client or communications contacts to provide guidance on filling out website text requirements and needs
- processing payroll/provider files with high data importance - coordinating standard BAU tasks for clients among the team members - managing SLA for each client – building calendar, due dates, timeframes - providing ad-hoc analysis/files requested by external and internal team/client - cooperation with implementation and configuration team in order to improve export/import processes, documentation for benefit scheme processes - being first touch person in case of any escalation or action required on administration task due to experience, good understanding of the system and benefits schemes - daily communication with the client via email and phone - attending client meetings/workshops
- providing benefits scheme service for multi-international clients from EMEA countries - supporting larger strategic clients - looking after accuracy of benefit reports, payroll reports and other essential accounts required by customers - data analysis, identifying and resolving issues - preparing benefit reports and payroll reports, providing them for a given period of time in a month and year – working with a client’s calendar - ensuring service is delivered in accordance with the SLA - managing enrollments and determining employees eligibility - collaborating with Client’s HR for payments and deductions - keeping updated employees records with all relevant information - investigating Employees queries, providing resolutions - cooperating with clients and maintaining friendly business relationships - participating and leading internal calls with foreign co-workers as well as external calls with client representatives - communicating with client representatives via email on a daily basis - processing and analyzing sensitive data in a professional and discreet manner