Milton, Vermont, United States
Answer phone calls and respond to consumer queries and complaints Maintain inventory of office supplies and manage vendor accounts Maintain database including donor records and mailing lists Maintain FCA's financial accounts in Quickbooks, including monthly reports to the Executive Director, reconciliation of bank accounts and investments Fulfill merchandise orders and billing Assist with inputting website content Counsil affiliates secondarily to the executive director Primary responsibility for service to affiliates needing merchandise, materials, and support Assist in research projects such as price surveys and studies designed by the executive director Personally completed the 2018 Price Comparison Survey for all funeral homes in Vermont
Managed the Burlington office to corporate specifications Diligent on assessing low cost methods, supplies to vendors to maintain the needs of the company, saving the division on overhead costs Processing new hire paperwork for 3 callcenters (Burlington, Plattsburg, and St. Albans) Working front desk part time.
Recruiting, maintaining and motivating call-center personnel. Performed weekly collaborations with cell-center supervisors, Quality Assurance staff and all research interviewers Manager of call-center supervisor and Quality Assurance staff Conducted new hire interviews and paperwork
Supervised, trained and monitored telephone research interviewers Eliminated monthly production fluctuations on two long-term contracts Recognized for key management, production and organization on tree large long-term, ongoing project contracts Awarded a Personal Growth award for executing excellent growth amongst the day shift telephone research interviewers, building a very productive team