Singapore
I am a Technical Leader at TotalEnergies, where I manage the cloud infrastructure of Microsoft Entra ID Connect, a secure and scalable solution for identity and access management. With over 16+ years of experience in IT infrastructure services, I have a proven track record of delivering high-quality solutions that enhance the security, productivity, and collaboration of the clients I serve.As an MCPS and ITIL certified professional, I have a strong background in Office 365, Microsoft Exchange, and BlackBerry Unified Endpoint Management. I have received multiple awards for improving the automation, quality, and efficiency of the IT processes and tools I work with. I am also proficient in English and have built excellent rapport with customers and stakeholders across different regions and cultures. My mission is to leverage my technical expertise and leadership skills to support the digital transformation and innovation of TotalEnergies and its partners.
Grateful to my family, colleagues, managers, and friends for their constant support throughout my journey to this milestone. Currently working as a Technical Leader responsible for Microsoft Entra ID Connect and Active Directory across hybrid enterprise environments. • Leading identity synchronization and hybrid identity architecture (AD ↔ Entra ID) • Enhancing security posture through identity governance and access controls • Improving system performance, reliability, and operational efficiency Joined on contract and transitioned to a full-time role in recognition of strong performance and business impact.
Manage Cloud infrastructure of Microsoft Entra Connect (Azure AD Connect) and Virtual Machines. Contribute with Product Managers and Security teams to define the security policy. Manage RUN activities for Azure AD Connect. Participate in the development projects to meet the current and future needs of customers. Coordinate and manage engineering activities (L3 support, expertise requests, carrying out evolutionary maintenance). Maintaining documentation including processes, procedures, operational manuals. Coordinate with offshore teams effectively. Key Achievements: Took initiative to set up proactive health check for Azure AD Connect and alerts. Created procedures and documents for Entra Connect. Responsible for managing NDA projects for APAC region. Providing technical environments and their infrastructure for the branches in APAC. Maintain these environments in operational and secure conditions by meeting business needs while respecting an optimized and transparent cost strategy. Being proactive in order to anticipate needs and control the offer across the group. Prepare pre-project files to launch projects and project management files. Industrialize solutions in order to optimize operating costs. Lead Project steering committees and participate in operational committees. Ensure relations with various stakeholders (operator, support, project management, architecture, training and Comm) Manage the relationship with suppliers and publishers, supervise services, guarantee the quality of deliverables.
Manage Cloud infrastructure, Azure Active Directory. Automate cloud-based deployments using Azure Logic App, Power Automate. Implement Security best practices for cloud-based applications and services. Participate in the design and implementation of cloud-based solutions for customers. Manage the environments in Microsoft Azure along with Azure Active Directory Administration, User license management, Logic apps, App service Integration’s deployment and maintenance. JIRA service management for tracking project activities and issues raised by customer. Global administrator activities for M365 tenant including User/Group Management, Multi-Factor Authentication Configuration. Maintaining documentation including processes, procedures, operational manuals. Coordinate with offshore teams effectively. Key Achievements: Lead the project Migration of AIP to Unified Labelling. Have set up automation to get a notification about the Azure applications client secret expiry date. Coordinated with stakeholders located across multiple regions to configure Intune profiles and set up Hololens. Implemented Azure Access review concept to automatically review the Azure AD group membership and to cleanup inactive guest users. Handled projects like deployment of Apps like Klaxoon, Talentsoft into Teams. Contribute with product managers and TGITS security teams to define the security policies. Automated guest user export using Power Automate MS Flow. Conducting Agile Sprint Planning, Standup and Retrospective meetings - acting as Scrum Master Taken initiatives to create Lessons Learned documents for projects. Performing approval and Review of Changes - Change Management, PIR approval. Generating monthly reports of license usage and O365 tools usage data. Took initiative to set up proactive health check for Azure AD Connect and alerts.
• Responsible for high-level administration & supporting end to end Microsoft O365 and Blackberry Unified Endpoint Management (UEM) service for Windows 10 Pro Desktop, Android & iOS. • Migrating Exchange servers from Exchange 2010 to Exchange 2016. Dealing with EWS and IMAP issues related to application configuration and implementing solutions. • Performing systems maintenance, monitoring, verifying the integrity and availability of all hardware, server resources and application logs. • Creation and maintaining system documentation for O365 and BlackBerry UEM including installation, configurations and root cause analysis. • Upgrading BlackBerry UEM server versions as per latest release in production and UAT. • Attending weekly meeting with Vendor to assess the BlackBerry UEM infrastructure and analyse issues. • Performing Network Assessment with Microsoft Engineer to review the network traffic and giving better solutions. • Setting up New Applications like Zimperium, Egencia into BlackBerry UEM infrastructure. • Creating new Policies, User /Device groups, Active Directory linked groups , App groups and BlackBerry Dynamics connectivity profiles. • Updating BlackBerry UEM policies for new mobile models, enabling whitelisting for new applications, switch over users from one cluster to another. • Troubleshooting issues related to Office 365 applications like Outlook, Teams, OneDrive, OneNote, Skype. Guiding Service desk and Local IT teams with solutions. • Responsible for uploading internal BlackBerry Dynamics Apps [iPA] to UEM and Good Control. And adding other Apps to Appstore and Playstore. • Providing guidelines for the queries related to BlackBerry UEM, BlackBerry Work, BlackBerry Dynamics apps set up in mobile and DEP Activation in iPad devices.
• Managing On premises Exchange 2010, Lync 2013, AirWatch, BlackBerry Work , Enterprise Vault , Lotus Notes , KOFAX , Symphony & Reuters Messenger Applications. • Troubleshooting Outlook, Skype for Business, AirWatch , BlackBerry Work, Enterprise Vault, Symphony and other Application issues. • Managing Enterprise Vault services and troubleshooting archiving issues. • Performing server maintenance and upgrades to latest service pack and Rollups and Cumulative Updates for On-Premise Exchange, Lync, KOFAX, BlackBerry Work & AirWatch servers. • Providing Support & Enhancement to Mobile Device Management solutions on AirWatch & BlackBerry Work. Investigate and troubleshooting issues. • Providing Support & Enhancement to Mobile Device Management solutions on AirWatch & BlackBerry Work. Investigate and troubleshooting issues. • Mentor who leads by example through training and motivating new hires and coworkers to independently perform job responsibilities, promoting knowledge transfer and career growth. • Preparing Standard Operating Procedures, Reports & Ticket Analytics for all technologies. • Coordinating with End Users and IT Infrastructure teams to analyse and resolve issues. • Key contributor in Automating routine tasks and testing and monitoring the quality. • Implementing changes to improve the functionality of team by communicating key benefits of the new process with all levels of the organization.
• Involved in the migration project of Virtual Machines from Windows XP to Windows 7 operating system. • Worked on Citrix Virtual Infrastructure, Citrix XenDesktop, Virtual Software Provisioning. • Managed Application installation and deployment on migrated Virtual Machines. • Handled issues related to Windows XP & Windows 7 VM. • Provided Level 2 support for Virtual Desktop Infrastructure migration in large corporate organization.
• Responsible for executing plans for automating Unix, Sybase and Oracle Account Creations and improving quality of automation. • Remained instrumental in securing 7/7 CSAT rating for the team month on month for improving quality of customer tickets handled to 99.99% with all newly joined team members. • Enabled newly joined team members with my exclusive teaching skills to work with ease and efficiency. • Worked on new applications and helped the project achieve 10K$ more due to fast delivery.