Singapore
More than 4 years in management role for pre-sales, engineering, customer support with strong leadership in: - Technology - People Management - Cross-function collaboration - Critical situation handling - Incident Management - Escalation handling More than 10 years of computer networking, security and OS/Application experience with strong knowledge and background of followings: - Network Design: Layer 2 Switching, Layer 3 Routing, Layer 4/7 Security, Wireless Technologies, IPS/IDS, Firewalls and Next Generation Firewalls, APP-ID, URL Filtering - Operating Systems: Windows, Linux/Unix and Mac OS X - Network Troubleshooting: Wireshark, Tcpdump, Netcat, TCP replay, TCP Rewrite, HttpWatch, Fiddler, Nessus - Virtualization: VMware ESXi, VMfusion, VSphere, AWS - Servers Roles: AD, LDAP, Radius, TACACS+, DCHP, IIS, CA, Syslog - Network Protocols: TCP/IP, UDP, HTTP, SSL/TLS, DNS, DNSSEC, VPN, IPSec, Wan Optimization, Routing & Switching - Storage: Fibre Channel
♦ Investigate and solve the most critical and complex issues, using various tools and technologies while collaborating and working hand in hand with our Product, R&D and DevOps departments. ♦ Help the Technical Support organization to become more proficient and knowledgeable via training, mentoring and ad-hoc development of tools. ♦ Conduct code trace and source code analysis, mastering various debugging tools varying from Network to Application layer. ♦ Responsible for identifying trends and providing an holistic view on the various product features and represent the voice of the customer in front of internal teams. ♦ Manage highly complex cases and help the Technical Support teams drive faster resolution while reassuring our customers they are in the best hands possible. ♦ Influence the future of the product roadmap via features and bugs prioritization.
♦ Serve as the customer’s go-to resource for all matters related to the vArmour’s product and solution ♦ Deliver best practices guidance for managing vArmour’s product and solution ♦ Assist in identifying customer-specific requirements and provide solutions ♦ Answer questions about the product capabilities, features and configuration ♦ Assist customer team with the design and placement of vArmour’s product and solution ♦ Help with proof of concept and new feature evaluation in customer’s lab. ♦ Assist with technology integration questions ♦ Work with security teams to provide ongoing vArmour’s recommendations ♦ Provide ongoing support for customized tools and scripts developed by professional services ♦ Work with customer to raise new features ♦ Facilitate discussions between customer and product management to review roadmaps ♦ Primary point of contact for escalated issues ♦ Work with support to troubleshoot product issues ♦ Provide on-site assistance for knowledge transfer with operational personnel ♦ Train customer how to access support, knowledge base, and other available service.
Decentralization is not only one of blockchain’s greatest strengths, but also one of its greatest weaknesses. As long as the blockchain industry lacks a threat defense system, the burden for securing digital assets from hacks, theft, phishing and fraud is on individuals and corporations. Sentinel Protocol is building a crowdsourced threat intelligence database on the blockchain by leveraging its consensus and incentive system. ♦ Building Partnerships and Business Opportunities ♦ Ensuring that the company goals are in-line with founder's vision
Decentralization is not only one of blockchain’s greatest strengths, but also one of its greatest weaknesses. As long as the blockchain industry lacks a threat defense system, the burden for securing digital assets from hacks, theft, phishing and fraud is on individuals and corporations. Sentinel Protocol is building a crowdsourced threat intelligence database on the blockchain by leveraging its consensus and incentive system. ♦ Build out Threat Research Team ♦ Managing Community Cyber Security Team ♦ Provided requirements for Product Lines, Sentinel Portal and Uppward Extensions
♦ Maintain and improve team Customer's Satisfaction Scores ♦ Ensure that team and Global Customer Support the right resources and cross- functional relationships to ensure success and sustain performance. ♦ Inspire, mentor and train team members to unleash maximum potential of team members. ♦ Hiring Manager for all new Support Engineers Requisition ♦ Establish Goals & Objectives for both team and individual engineers ♦ Perform annual reviews of all direct reports
♦ Onsite Technical support to customers, with complex multi vendor environments. ♦ Provide configurations, troubleshooting and best practices to customers ♦ Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. ♦ Provide fault isolation and root cause analysis for technical issues ♦ Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. ♦ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. ♦ Mentor junior engineers on knowledge and case progression.
♦ Provide Technical Support to customers and partners ♦ Provide configurations, troubleshooting and best practices to customers ♦ Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. ♦ Provide fault isolation and root cause analysis for technical issues ♦ Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. ♦ Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.