Hyderabad, Telangana, India
Competent and resourceful professional with over 16 years of experience in People Management, Network Operations Centre, Cloud operations, Service management,Network Administration, Network engineer, Incident Management and Problem management.
=>Manage a staff of 13 People & responsible for the daily operations of the Global Enterprise Operations Center providing “real time” support for all the OpenText systems. =>As NOC Supervisor responsible for providing on going day to today support for cloud and NOC from an operations management perspective =>Monitor Performance of Individuals, Deliver Feedback, Conduct reviews, Development Plans etc. =>Employee development, retention, and training. =>Participating on the Compensation planning with Business Head. =>Working on the merit cycle and rating the performance of the engineers. =>Hiring the new L1 team and participating onboarding to the team. =>Responsible for Critical Situation management & escalations of all issues globally. =>Responsible for overall global cloud delivery which includes the health, security, and ongoing maintenance of the actual facility. =>Maintain the highest availability across all platforms and drive Incident and Problem Management. =>Problem analysis, reporting, trending, management & resolution. =>Ensure processes are aligned towards achieving committed SLAs. =>Global process improvement and documentation. =>Handling the Incident calls and taking through the incident resolution. =>Handling the MPR (Major Problem review) calls and making accountable to the SME with PM tasks. =>Provide technical and quality assurance reviews to all engagement team member projects and deliverable, as required. =>Upskilling the leadership, behavioral and soft skills of Technical. =>Serve as the primary lead for identifying and recruiting employees required to fill all project-related skill sets to ensure engagement success =>Encourage and facilitate Extracurricular activities and sharing of best practices