Talisay, Central Visayas, Philippines
I’m a Senior IT Support Specialist and Computer Engineer with 19+ years of experience delivering dependable technical solutions in academic and corporate settings. My expertise spans network troubleshooting, hardware and software maintenance, and audiovisual systems support. I take pride in being a reliable problem-solver who ensures smooth IT operations, supports faculty, staff and students with their technology needs, and continuously seeks ways to improve system performance and user experience.Strong technical, analytical, and interpersonal skills with a commitment to operational excellence and continuous improvement.
Actively moving into the tech industry as an AI Automation Specialist, blending engineering rigor with hands-on no-code automation experience.
Managed and maintained computer laboratories, ensuring proper inventory, functionality, and availability of IT resources. Maintained and supported five computer laboratories and IT resources serving over 100 staff and nearly 300 Desktop computers.Provided technical support to faculty, staff, and students, including software installation, hardware maintenance, and troubleshooting. Supported academic activities such as examinations and laboratory sessions,maintained and operated audiovisual and event equipment,photography requirements, providing dependable technical assistance for institutional events. Prepared and submitted reports to the Quality Assurance Department as part of the Event Management Team.
Reviewed software specifications and executed test plans to validate functionality and performance of printer software and firmware across various connection types and operating systems. Conducted testing from an end-user perspective,documented and reproduced software defects, collaborated with developers for issue resolution, and maintained detailed test records and reports.