Greater Bengaluru Area
As Senior Delivery Lead at CitiusTech with over 29+ years of experience, I lead cross-functional teams to drive digital transformation and program management for key MedTech portfolio of accounts in Healthcare domain. Managing a portfolio of accounts across North America, I oversee delivery frameworks for complex programs, including ADM, ASM, staffing, and data transformation initiatives for Fortune 500 companies. My credentials include Prompt Engineering for ChatGPT from Vanderbilt University, Certification on Cloud Computing, Certified Scrum Master and PMP certification, which enable me to align technology solutions with strategic business goals. Passionate about fostering collaboration and growth, I focus on delivering measurable outcomes through efficient resource allocation and stakeholder engagement. By nurturing high-potential accounts and leveraging expertise in program management and digital innovation, I contribute to the success of organisations navigating evolving healthcare landscapes.
Senior Delivery lead responsible for delivery & growth of portfolio of accounts in MedTech
* Lead delivery programs for the unit and drive unit-level KPIs across financial and delivery parameters. * Manage a portfolio of 20+ clients across NA & APAC, covering various Life science & Healthcare domains: CROs, Pharma, Payers, Med-devices, and PBM, with a team of 500+ FTEs. * Responsible for nurturing high-growth potential accounts. * Delivered ADM/ASM services for leading CROs, ADM & Staffing services for Fortune 100 Pharma companies, and Data transformation programs for CROs and Payers. * Established delivery frameworks for new logos in Med-device and PBM domains. Key Responsibilities: * Lead cross-functional teams, oversee resource allocation, and ensure the on-time, within-budget delivery of complex IT solutions. * Maintain strong client relationships, manage risks, and leverage emerging technologies to enhance delivery processes. * Supervise a team of program managers, practice leaders, and account stakeholders, ensuring the delivery of high-quality services. Set project performance metrics and ensure adherence to SLAs. * Monitor and mitigate project risks while ensuring financial and operational targets are met. * Build and sustain strong client relationships to foster long-term partnerships and identify growth opportunities.
For Lifesciences & Healthcare accounts under H&I Unit. * Managed delivery for key clients like AstraZeneca and Everest Re. * Led NN (Net-New) accounts, delivering cloud transformation projects for Fortune 500 companies like Avantor and Boehringer Ingelheim. * As part of the BFS unit, managed account service delivery for one of the largest US Banks: For corporate banking domain under BFS Unit . * Provided application development, maintenance, and testing services for Commercial Cards, Payments, Trade/Treasury Services * Acted as a single point of contact for delivery assurance, account margin, process compliance, and customer satisfaction. * Handled recruitment, people management, leadership development, and pre-sales support for account growth. * Drove technology, process, and efficiency initiatives across the portfolio.
• Segment head for a delivery unit serving large US bank with span of control of 15+ engagements and with peak headcount of 300+ FTE • Portfolio services includes application development, maintenance, Enhancement, L2/L3 support, technology (STE) support, Reporting using Data Analytics tools & testing (TCoE) services • Application supported are in corporate banking domain covering Payments, Messaging, Trade / Treasury Services, Liquidity, Regional applications (APAC / Canada) and Analytics reports using Global data warehouse repository • Drive MPSA Compliance initiatives across largest business unit involving program management with 50+ delivery leaders and closely working with Sr. VP / VP Responsibilities includes • Be the single point of contact for delivery assurance, Account Margin, process compliance and customer satisfaction • Recruitment, People Management, Next level Leadership building and Pre-sales Support for account growth • Own & drive initiatives (technology / process / efficiency) across portfolio including Automation (tool based and custom), AI initiatives like Chatbots and delivery initiatives like Output model for testing services
Corporate Banking - Commercial Cards program for large US Bank – 80+ FTE • Online platform for managing corporate card programs of global corporations - which includes functionalities like Card Issuance, Merchant Management, Billing, Collection Mgmt and Loyalty management • Services includes fresh development, enhancement support & testing covering all regions – Americas (incl. LATAM), EMEA and APAC. • Technologies used includes J2EE, GWT and Crystal reports • This engagement is financially managed using Function points techniques - as payment milestones are linked to FPs delivered GEMS - HRMS solution for a leading airline in Middle east – 100+ FTE • GEMS is an integration platform built to provide single window view for managers / employees to access all applicable modules like Admin Console, Employee Module, HR Services, MIS / Analytics – that are spread across various system. This also includes workflow engine for managing request approvals as per hierarchy defined and integration with various systems including Oracle HRMS, LMS etc. • Services includes requirements management, design, development, testing (functional & non-functional), implementation & support • Technologies used includes .NET 4.0, Silverlight 4.0, WWF, WCF, SQL Server 2008, MVVM, Telerik RAD, Analytics using MSBI stack and interface with Oracle HRMS • Closely worked with client senior management & technology team (including monthly onsite connect) to arrive at technology solutioning & engagement management Responsibilities includes • Delivery excellence in terms of schedule-cost-quality, SLA adherence and client satisfaction for delivered projects • SOW management, Financials, Resourcing and team engagement • Stakeholder management and reporting to VP/SVPs internal and external to the organization
As Program manager for Microsoft CoE – delivered critical programs for marquee clients including JPMC, NYL, Ementor, S&P, Citi, WestPac, NYL, Mashreq, Kotak and HDFCLife. Listing below few of the critical programs: • For leading product company in Nordics – built Subsidy Management system on Agile methodology to track subsidy allocation and claim processing for all food producing units. This application was build using WinForms, SOA, TFS and Oracle • For a leading US Insurance company - delivered tool based technology migration of 66 applications from VB to VB.NET • For a global rating organization – built Delivery management solution covering functionalities like Contract definition, Project creation, resource assignment, time tracking, invoice management & reporting using .NET technologies (ASP.NET, C#, MVC pattern and SSRS) • For a leading Australian Bank - delivered reporting solution using ASP.NET & SSRS • For a leading US bank – built Trader work-station using WPF to track trading transaction for HNI customers • For a leading US bank – executed Project Management consulting at US & guiding them on project execution approach • Delivered insurance solutions (Agency Recruitment & Learning Management System and BancAssurance) for leading insurers in India & Middle East Responsibilities includes • Owning the project plan, monitoring, tracking and presenting process improvements using QPM techniques like c-chart • Delivery excellence in adhering to time, cost and quality parameters • SOW management, Financials, Resourcing and team engagement • Representation in internal & client senior management meeting for project reviews
• As Onsite project manager (at USA) responsible for technology migration and enhancement of claims processing system from Microsoft (VB) to Java / PEGA technologies • The claim processing system was for non-life insurance areas covering Marine, P & C and commercial LOBs supporting multiple languages & regional customizations • Managed the entire SDLC of building the base application starting from requirement to post-implementation support, with close co-ordination with client technology team and end-users
Key ATM Processing System (KAPS) for a leading bank in USA • KAPS is for processing all Day-2 ATM related reconcilement, account balancing and settlement activities concerning 3rd party vendors and banks, using using J2EE, Oracle 8.1.7 on Unix, WSAD, Rational Rose and Actuate eReport Suite 5.0. • As offshore project technical lead / project manager was responsible for development of key modules, overseeing offshore project delivery and liaising with testing team ATM based projects for leading bank in USA • The project goal is to provide GCAT 5.2 version upgrade to all ATMs in South American region and to incorporate the performance and security enhancements for Spain deployment • As technical lead was involved in delivery of ATM solutions for leading US bank using Microsoft technologies (VB / COM / MS-Access).
• WebExpress - Order Management system was built for one of the largest steel manufacturing in USA, using Microsoft technologies (ASP / VB5 / DHTML). As onsite coordinator executed the technology POC, which led to winning the project and was responsible design / development and support of the project from offshore • eQuate - As offshore project lead - was involved in building web-based video streaming tool using Microsoft technologies - used for content delivery. This role also involved supporting from Japan for managing deployment and post-implementation support • iChatterbox - As offshore technical lead involved in building Chat tool using Microsoft technologies (VB / ASP.NET / Netmeeting / ActiveSkins) as a wrapper over NetMeeting tool. Used ASP.NET for building the web-site for User registration and maintenance