Calgary, Alberta, Canada
12 years of experience in IT support and customer service; known for approachability, diplomacy, and calm demeanor. Demonstrated ability to quickly diffuse heated client situations, provided a leadership role in a team environment, supported other team members, and facilitated in creating a stress-reduced atmosphere. Trained others in using applications, technical support methods, excellent troubleshooting, and logical problem-solving skills. High level of written and oral communication skills, creative ability to solve unusual or difficult problems when logical methods have failed, demonstrated ability to meet deadlines and set priorities.
Mobile Tech. Hardware/Software.