naoupu laloulu

Chief Customer Service at Hawaiian Airlines

Greater Sacramento

About

Experience

  • Hawaiian Airlines Inc. (18 yrs 6 mos)
    • Customer Service Representative
      Feb 2008 - Present · 18 yrs 6 mos

      Clerical Duties to include the following; Data entry; Telephone Inquiries; Faxing and Filing Daily Operations Reports; Setting up Baggage and package deliveries (FedEx, UPS, Post Office); Customer Service; checking in passengers with baggage; creating reservations and ticketing for passengers; Giving information and promoting sales to passengers; Account for all cash, checks, credit card transactions; auditing and correcting of sales reports daily receipt summaries; Boarding of passengers for flights; Assist passengers with certain needs (disabled, handicapped); assist passengers with lost and found claims; researching and communicating with passengers regarding flight information; Communication with Ramp Operations; Inspection of aircraft; prepare for flight closeout.

    • Chief Customer Service
      Feb 2008 - Present · 18 yrs 6 mos

  • Cargo Supervisor/Cargo Agent at GAT INC./Delta, Hawaiian Airlines Cargo
    Feb 2005 - Mar 2016 · 11 yrs 2 mos

    Clerical Duties to include the following; Acceptance of Cargo Freight for both Airlines; forklift certified; load and offload freight containers (Hawaiian Airlines); Assist Truckers with freight and truck manifests; daily cash drawers assign and close out daily with summaries; data entry of airway bills for freight; daily flight and inbound flight cargo manifest closeouts; daily communications with ramp operations on flights; inspection of outbound freight with TSA; Communication with customers on pickup freight; Preparing US Customs clearance for International Freight; Prepare Inbound and Outbound Mail inspection and reweigh and planning for flights; Data Entry, Heavy Telephone Inquiries, Faxing and Filing daily documents; Auditing for both Airlines (TSA, FAA, both internal airlines); Daily inventory of cargo supplies for both airlines; daily warehouse inventory; Prepare outbound mail deliveries for (FedEx, UPS, Postal Office)