Huntington Beach, California, United States
Global Vice President of Customer Experience and Commercial Operations with more than 20 years of leadership experience driving revenue performance, operational excellence, and customer-centric growth. Proven leader in building and scaling high-impact sales support infrastructures that enable sales leadership and field organizations to exceed company objectives. A trusted executive partner known for strategic vision, clear communication, and disciplined execution. Recognized for developing high-performing, service-driven cultures that elevate the customer experience, strengthen cross-functional alignment, and deliver measurable business results.
Managed and supervised company’s daily operations in sales support, purchases, supply chain management, resourcing and distribution with the aim of optimizing operational efficiency. • Directed team of engaged and highly effective Sales Operations Managers to profitably deliver products efficiently and exceed customer expectations. • Canadian business Sales Operations lead to ensure all process pertaining to the Free Trade Zone agreements are met. • Analyzed new business requirements, planned and implemented functionality improvements to exceed departmental goals. • Recruited, trained and coached Sales Operations Managers and Coordinators. • Collaborated with finance and sales teams to monitor inventory levels and support strategies to maximize inventory turn and profitability of excess inventory. • Administer support of key sales support tool such as EDI. • Partnered with Customer Compliance to recover and implement process to reduce chargebacks.