Singapore
- Collaborate with internal stakeholders to develop a Meta certification program. - Delivered online CAPI and Signal Gateway training to 190 attendees in March 2025, in partnership with the Product Marketing and Sales teams, enabling partners to implement advanced conversion tracking solutions. - Collaborated with the International Marketing Team to deliver a presentation at the Reels Growth Virtual Summit for Japan in March 2025, engaging over 100 attendees and driving awareness of Reels ads features. - Conducted in-person workshops for APAC media agencies (30 participants from ANZ and India) in November 2024, strengthening client relationships and enhancing marketers’ expertise in Meta’s advertising tools. - Conducted daily online training on Meta’s new advertising tools, training 980 participants in 2024 with a focus on generative AI for ads and marketing science. - Partnered with internal stakeholders to update and align training content for the Meta Blueprint Certification Badge, ensuring consistency, relevance, and improved learner outcomes.
Received APJ Region Standout Performer Award in 2021 - Pitched DNS security solutions, executing 900+ calls and 1,300+ emails per month to qualify prospects in the Japan market and secure meetings for Account Managers. - Analyzed prospecting data via Salesforce, 6Sense, LeadLander, Lusha, and RocketReach to optimize sales targeting. - Led monthly webinars with SE and Marketing teams, creating marketing plans, hosting sessions, and executing attendee follow-ups. - Managed partner relationships and worked cross-functionally to drive business revenue growth across Japan and the SAARC region - Surpassed 100% of monthly KPIs across eight months between 2020 and 2022, consistently outperforming pre-sales targets.
- Managed a team of 14 and handled 2,200+ monthly inquiries, reducing average handling time by 29% and meeting customer satisfaction targets. - Analyzed KPIs using Excel, Tableau, and Salesforce, presenting insights at monthly reviews with Facebook stakeholders. - Expanded the team from 5 to 14 members within 12 months, achieving the lowest turnover rate in the project. - Organized monthly employee recognition events for 130 staff, enhancing presentation and leadership skills.
-Resolved client inquiries on ad optimization and website tracking tools, delivering timely, effective solutions. - Ensured support quality aligned with Facebook’s global standards through QA reviews and calibration sessions.