Noida, Uttar Pradesh, India
With over 10 years of experience in IT and certified expertise in the Salesforce platform, I currently serve as a Senior Product Manager for GTM Tech at MongoDB. I specialize in defining product vision and roadmaps, aligning Go-To-Market technology platforms with business strategies to enhance seller productivity and drive revenue growth. My role involves managing the end-to-end product lifecycle, authoring PRDs, tracking KPIs, and collaborating with teams across Sales, Customer Success, RevOps, and Marketing to deliver scalable and intuitive solutions. Proficient in Agile Project Management, backlog management, and product lifecycle management, I am dedicated to enabling operational efficiency and addressing critical business challenges. My mission is to synthesize user feedback and align cross-functional priorities to create impactful solutions that support organizational goals. As a certified Salesforce Administrator and Sales Cloud Consultant, I leverage my skills to deliver innovative and data-driven outcomes in complex business environments.
- Defined product vision and roadmap for Go-To-Market technology platforms, translating business strategy into scalable capabilities to drive seller productivity and revenue growth - Own the end-to-end product lifecycle, from discovery through delivery, author PRDs, define OKR-aligned KPIs, and track adoption and business impact — ensuring solutions are intuitive, scalable, and aligned with business goals. - Partner with Go-To-Market Team (Sales, Customer Success, Solution Architect) along with Sales Operations - Strategy & Planning, RevOps, Finance & Marketing to identify pain points, align priorities, and deliver solutions addressing real operational challenges - Synthesised qualitative user feedback and quantitative usage data to sharpen prioritisation and continuously improve enduser product experience - Prioritise and manage the product backlog using business impact, user value, effort, and risk as key inputs, communicating priorities, trade-offs, and timelines clearly to leadership. - Defined and monitored KPIs and SLAs to measure product health, proactively identify risks, and support incident and problem management resolution - Communicated product strategy, trade-offs, release timelines, and progress with clarity to executives and senior leadership, while building trusted relationships with engineering teams, enterprise architects, and external technology vendors to accelerate delivery.
- Owned product vision, roadmap & backlog for Salesforce Sales Cloud & Revenue Cloud (CPQ & Billing), aligning platform capabilities with business strategy & digital transformation goals - Translated business needs into user stories, PRDs & acceptance criteria, facilitating stakeholder workshops, cross-functional alignment & roadmap planning sessions - Led end-to-end delivery of Salesforce enhancements & transformation programs, managing scope, risks, dependencies & timelines across business and technical teams - Guided solution design & platform governance with Technical Leads & Developers, ensuring Salesforce best practices, architectural standards & scalable out-of-the-box implementation - Applied deep expertise in CPQ configuration, billing workflows, quote-to-cash, revenue recognition & sales operations to improve seller productivity & revenue accuracy
- Collaborated with stakeholders to analyse requirements and deliver Salesforce-driven solutions across Definition, Development, and Deployment phases, managing ongoing internal CRM support with prompt resolution of technical challenges. - Created, configured, and deployed Salesforce changes covering Objects, Layouts, Fields, Roles, Profiles, Security Controls, User Management, Reports, and Dashboards. - Maintained data integrity through cleansing, de-duplication, and enrichment; supported and enhanced Salesforce CPQ including Contracting, Advanced Approvals, Quote Documents, DocuSign, and Pricing Configuration. - Administered third-party integrations: zAgile Connect (SFDC-JIRA), Marketo, DocuSign, and FinancialForce; supported users with Project Management, Timecard, and Expense Report submissions.
- Globally supported Salesforce Admin and Standard Users, collaborated with regional/global stakeholders, and managed Change Set Deployments from Sandbox along with mass data operations via Apex Data Loader. - Configured Salesforce data models using Objects, Workflow/Validation Rules, Approval Processes, Record Types, and Page Layouts; customised CRM with Custom Objects, Fields, and Object Relations. - Oversaw Lead, Account, Contact, and Opportunity management, including Lead Conversion, Email-to-Case, and Web-to-Lead implementations. - Managed security controls, including OWD Settings, Sharing Rules, Role Hierarchy, Custom Profiles, and Permission Sets; built and maintained standard and custom Reports and Dashboards