Nairobi County, Kenya
I am a Dedicated Virtual Assistant, Sales Agent and Customer Support Specialist with a passion for streamlining operations and enhancing the Customer Experience (CX). I help busy entrepreneurs and growing teams regain their time by managing the essential "behind-the-scenes" tasks that keep a business running smoothly. With a strong background in CRM Management, Technical Support, and Sales, I don't just complete tasks, I drive results. Whether it’s resolving customers issues with empathy, or closing sales through effective communication, I am committed to service excellence and operational efficiency. Core Competencies : Administrative Support: Executive Assistance, Calendar & Inbox Management, Travel Coordination, Data Entry. Customer Success: Conflict Resolution, Live Chat & Email Support, Ticket Management (Zendesk, HubSpot, freshdesk). Sales & Growth: Lead Generation, CRM Data Management, Client Onboarding, Sales Support. Technical Proficiency: Troubleshooting, Google Workspace, Project Management Tools (Asana, Trello). I pride myself on being proactive, detail-oriented, and a quick learner of new technologies. My goal is to provide seamless support so you can focus on the big picture. Let’s connect! [email protected]
Responded to customer inquiries via phone and text daily, serving as the primary point of contact for hundreds of clients directly applicable to handling guest inquiries in a call center role Handled customer concerns and complaints with professionalism and empathy, successfully de-escalating tense situations and ensuring positive experiences Scheduled and confirmed follow-up actions, maintaining accurate records of all customer interactions—matching the responsibility to schedule reservations and maintain guest records Maintained accurate records in CRM systems, performing daily data entry and ensuring all information was up-to-date and error-free Collaborated with team members to streamline communication and resolve complex issues demonstrating team collaboration skills Worked in a fast-paced, high-performance environment requiring multitasking between calls, data entry, and reporting Demonstrated proactive problem-solving by identifying recurring issues and suggesting process improvements Consistently met performance targets while upholding brand standards for service excellence
Assisted first-year students with system access and data verification during university onboarding Collaborated with faculty and students to improve participation and outcomes Developed proactive problem-solving skills by anticipating needs and providing solutions Participated in robotics and automation projects, strengthening technical aptitude
Assisted first-year students with system access and data verification during university onboarding Collaborated with faculty and students to improve participation and outcomes Developed proactive problem-solving skills by anticipating needs and providing solutions Participated in robotics and automation projects, strengthening technical aptitude
Served as first point of contact for customers, handling inquiries professionally and directing them appropriately Managed appointment scheduling and coordination, ensuring smooth daily operations Maintained accurate records and sensitive information with high attention to detail Supported office administration including documentation, filing, and organizational tasks