Salisbury, Maryland, United States
Results-driven administrative professional with over 30 years of progressive experience supporting executives, managing multi-department operations, and optimizing organizational workflows across healthcare, higher education, government, and corporate sectors. Currently serving as a Clinical Education Coordinator at the University of Maryland Eastern Shore, where I oversee over 100 clinical partnerships and streamline student placement processes in a nationally accredited Doctor of Physical Therapy program. Adept at navigating complex administrative systems, coordinating high-volume schedules, leading onboarding and compliance initiatives, and supporting strategic decision-making at the executive level. Known for simplifying intricate processes, improving operational efficiency, and mentoring teams to peak performance Equipped with a robust academic foundation in Healthcare Administration and Cybersecurity, and honored as a member of the Phi Kappa Phi Honor Society for academic excellence. Recipient of the 2024 Admin Awards – “Above the Call” category, recognized for going beyond expectations in leadership, service, and impact. Celebrated for sharp attention to detail, exceptional communication, and the ability to remain solutions-focused under pressure.
• Coordinate the acquisition, renewal, and tracking of clinical affiliation agreements, ensuring all partnership documentation meets accreditation standards. • Assist in the scheduling and placement of student clinical rotations. • Maintain communication with clinical instructors to confirm placement details, verify compliance requirements, and troubleshoot onboarding issues. • Create and update clinical education documentation. • Produce detailed assessment reports on clinical education documentation. • Manage clinical site and student compliance records using cloud-based databases and spreadsheets for tracking deadlines, document submissions, and contract statuses. • Serve as liaison between students, clinicians, and faculty. • Ensure all student clinical documentation complies with institutional and site-specific requirements. • Collaborate with software development teams and department administrators to streamline onboarding workflows and reduce documentation errors. • Coordinate with legal and administrative teams to ensure proper processing of affiliation agreements and contract renewals. Key Accomplishments: • Successfully facilitated over 100 clinical site renewals and new affiliation agreements within the first six months, ensuring uninterrupted placement opportunities for students. • Created a centralized onboarding tracker that reduced processing time and improved student compliance visibility for faculty and staff. • Streamlined communication workflows with clinical partners and students, leading to a measurable reduction in placement delays and administrative bottlenecks. • Developed a standardized documentation system for clinical instructors and site requirements, improving efficiency and consistency across the department’s clinical operations. • Played a key role in preparing clinical education reports for accreditation review and internal assessment, contributing to the program’s ongoing compliance and reputation.
• Provide high-level administrative support to the executive team, ensuring seamless daily operations and facilitating strategic decision-making. • Engage regularly with students and actively coordinate several student affairs events throughout the work week, nights, and on the weekend in support of the executive Chair of the committees. • Respond to departmental, employee, student, and parent inquiries, issues, and/or concerns. • Coordinate and manage complex schedules, meetings, and events to maximize executive efficiency and productivity. • Conduct comprehensive research and generated detailed reports, presenting findings to aid data-driven decision-making processes. Prepare compelling presentations and documents, consistently exceeding executive expectations. • Safeguard sensitive information, maintaining strict confidentiality in all communications and interactions. Budget Management: • Oversee budget processes, track expenses, and ensure adherence to financial guidelines. • Successfully renegotiated vendor contracts, reducing office expenses by 15% and optimizing resource allocation. • Implement inventory control systems for office supplies, standardizing procurement procedures and managing costs effectively. Office Management: • Create a culture of organizational effectiveness, providing support staff with personal and professional development and setting performance standards. • Supervise daily office operations, including supporting a team of sixty-five employees and facilitating a productive work environment. • Introduce systems that expedite staff assimilation by 20%, enhancing overall operational efficiency. • Implement and manage a cloud-based data management system and leverage CRM tools to streamline office processes.
Tax & Software Support: • Translated intricate tax laws and concepts into accessible language, empowering users to confidently navigate Turbo Tax and QuickBooks software. • Specialized in both Turbo Tax and QuickBooks, facilitating seamless transitions between the platforms and optimizing workflow efficiency. • Led training sessions that elevated team members’ proficiency in utilizing chat features, significantly improving customer service quality and satisfaction. • Provided expert guidance on tax laws and software use, contributing to customer understanding and successful software application. Workflow Efficiency & Technical Integration: • Developed and implemented streamlined processes for using TurboTax and QuickBooks, reducing the time required for tax preparation and accounting tasks. • Drove operational improvements by integrating advanced software capabilities and tools, enhancing overall service delivery and user experience. • Offered high-level technical support and troubleshooting for Turbo Tax and QuickBooks users, resolving complex issues, and ensuring smooth software operation. Training & Team Development: • Conducted comprehensive training programs for team members on software features and tax laws, boosting team competency and operational efficiency. • Designed and delivered effective presentations and instructional materials that enhanced team members’ knowledge and customer interaction skills. • Provided mentorship and support to new team members, facilitating their rapid integration, and contributing to a collaborative team environment.
Business Strategy & Operations: • Directed the day-to-day operations of the business, ensuring smooth and efficient functioning across all areas. • Developed and executed business strategies that aligned with the brand’s Christian values and market goals, driving consistent growth and customer engagement. • Managed all aspects of supply chain and inventory control, ensuring timely procurement, adequate stock levels, and cost-effective operations. Product Development & Marketing: • Spearheaded the design and production of a diverse range of clothing items and accessories, maintaining a high standard of quality and brand integrity. • Created compelling marketing campaigns and promotional strategies, utilizing social media and digital platforms to reach and engage a wider audience. • Designed and maintained the company’s website, enhancing user experience and driving online sales through effective e-commerce management. Customer Relations & Service: • Provided exceptional customer service, managing inquiries, resolving issues, and building strong relationships with customers to foster loyalty and repeat business. • Coordinated and managed all aspects of order fulfillment, including processing, packaging, and shipping, ensuring timely and accurate delivery of products. Financial Management: • Managed the financial aspects of the business, including budgeting, pricing strategies, and financial reporting, ensuring profitability and sustainable growth. • Conducted regular financial analysis to monitor performance, identify opportunities for improvement, and make informed business decisions.
Passenger Transportation & Safety: • Provided punctual and safe transportation services to passengers, ensuring a smooth and comfortable ride to their destinations. • Adhered to all traffic laws and regulations, always maintaining a clean driving record and prioritizing passenger safety. • Demonstrated a deep understanding of local routes, traffic patterns, and navigation tools to optimize travel time and efficiency. Customer Service & Communication: • Delivered exceptional customer service, engaging with passengers in a friendly and courteous manner to enhance their travel experience. • Addressed and resolved passenger inquiries and concerns promptly, ensuring satisfaction and fostering positive interactions. • Maintained open communication with passengers, providing clear and accurate information regarding estimated arrival times and route options. Operational efficiency: • Managed rise requests through the Uber app, coordinating pick-ups and drop-offs efficiently to maximize ride volume and income. • Optimized driving routes using GPS and traffic management apps, reducing travel times, and improving operational productivity. • Conducted routine vehicle inspections and maintenance to ensure the car was in excellent condition and complied with Uber’s safety standards. Flexibility & Time Management: • Adapted to varying schedules and peak times, managing my availability to meet the demands of high passenger volume periods. • Demonstrated effective time management skills, balancing multiple rides, and maintaining a high level of service quality.
Administrative Support: • Executed administrative tasks such as data entry, document processing, and email management, maintaining accuracy and efficiency in all operations. • Managed calendars, scheduled appointments, and coordinated meetings, optimizing client schedules, and facilitating timely communication. Communication & Coordination: • Maintained open communication channels with clients, promptly responding to inquiries and providing updates on project statuses. • Coordinated with team members and stakeholders to ensure alignment on project goals and deadlines, fostering effective teamwork and collaboration. Technical Proficiency: • Utilized Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software tools to create documents, spreadsheets, and presentations, meeting client requirements and enhancing organizational efficiency. • Demonstrated proficiency in utilizing communication platforms and project management tools to facilitate remote collaboration and document sharing. Client Relationship Management: • Built and maintained strong relationships with clients, understanding their needs and preferences to deliver personalized effective support. • Anticipated client needs and proactively addressed issues, demonstrating a commitment to providing exceptional service and exceeding client expectations.