United Kingdom
As a high-calibre, self-assured, and self-driven Senior Business Analyst, I bring over 15 years of experience in the Financial Services and Retail sectors. My expertise spans large acquisition and migration programs, Identity Access Management, Real Estate markets, both front and back-office operations, major retail platform transformations, and the implementation of Payments, Mortgages, and new businesses. My focus on strong requirements elicitation ensures comprehensive end-to-end delivery. With robust interpersonal skills and empathetic listening, I engage seamlessly with stakeholders at all levels and across disciplines. My sharp stakeholder management skills, combined with an observant and concentrated approach, enable me to provide dedicated and impactful solutions. Key differentiators: • Expert in grasping "blue sky" vision and high-level requirements, translating them into detailed, actionable plans. • Skilled at breaking down complex concepts into functional solutions for both business and technical stakeholders. • Proven ability to work autonomously and collaboratively within diverse teams. • Strong aptitude for empathetic understanding of business needs and challenges. • Demonstrated capability in quickly garnering respect and trust within new teams and contract roles. • Effective communicator, adept at bridging the gap between business and technology Key Skills / Tools • MS Office – inc. Visio, Excel, Microsoft Teams. • Azure DevOps • ITSM tooling (Service Now) workflow design, CMDB, reporting, integration • Clear, articulate communication style • Stakeholder engagement and management, across all business functions, IT and Audit / Risk functions • Project scoping, planning, management and delivery • Project delivery against both waterfall and agile methodologies (JIRA/KANBAN/SCRUM) • Development and implementation of complex IT Operating Models • Matrix resource management, and management of third-party suppliers • Management and escalation of project risks and issues to appropriate leadership • Coaching and mentoring of junior resources • All components Software Delivery Lifecycle, with focus on requirements definition, traceability and operational deployment • CyberArk – Privileged Access and Application support • RBAC – Role Based Access Controls • SOX Controls and Risk Management • ISEB Diploma
• Led the implementation of the Apprivo Platform Design Authority, earning the role of Chair within three months to drive strategic product development and governance. • Enhanced BAU change management by streamlining workflows and refining change request processes, improving efficiency and delivery outcomes. • Standardized documentation frameworks for BAU change processes, increasing visibility, consistency, and traceability across the Change team. • Integrated best practices for Business Analysts’ use of DevOps, aligning tools with Design Authority processes to enhance collaboration, delivery, and governance. • Optimized the workflow management framework, strengthening alignment between the Change team, Design Authority, and product development. • Monitored change requests (CRs), tracked them through triage, and provided revenue impact insights to the Product Director and Change Portfolio Manager to support strategic decision-making.
• Creating, owning and delivering against a framework for repeatable application deployments into target service team. • Managing a team of analysts to manage quality assurance deliverables and options papers. Provided TOM support to design and draft the target operating model and reporting requirements for the DAC team in RBSI. • Representing operational stakeholders to the program and IT leadership at governance boards. • Working with development and testing teams to integrate an API solution • Integration of migrated services to ServiceNow and Systems Access Management platforms (Service Line Express) and enhancement of process controls in line with Group standards and support frameworks • Assist the business in mapping out their control landscape and processes, including data flows and operational transitions. • Organise and oversee the backlog and use cases using LeanKit Kanban boards and daily stand-ups.
• Delivered consultancy services in project management and strategic design for a documentary and outreach project, bridging the UK and Northern Uganda. • Acted as the primary liaison between Vardo Films and partners, facilitating seamless communication and collaboration, resulting in a 30% increase in partner engagement. • Identified and coordinated funding opportunities, to support film production and outreach efforts in Northern Uganda. • Established and maintained robust relationships with governmental bodies, enhancing project visibility and support, and managed content for the film's promotion and completion. • Provided strategic consultancy to Vardo Films and Grassroots Stories, ensuring international partners were informed and supportive, leading to the launch of the outreach initiative in Northern Uganda
• Analysed financial processes within the Finance Improvement Programme, enhancing efficiency for the UK sector. • Developed and prioritised the backlog for Contracts & Customer Master Data, streamlining project execution. • Documented finance and operational units' operating models and data requirements, ensuring clarity and accuracy. • Led backlog refinement meetings, aligning processes with group and local data standards. • Validated business processes for data congruence, ensuring seamless integration across units.
• Design and document the target operating model for a call agent and advisor using a capability framework for a Lifetime Mortgage product. • Chart the entire customer journey and specify the overarching business process requirements, operational procedures, and reporting necessities. • Serve as a bridge between Advice, Operations, and Technology streams to interpret business process demands and workflow procedures for equity release and financial planning. • Collaborate with Operational users to elaborate on inbound and outbound call centre processes as well as Advice workflow and processes. • Act as product owner and partner with technology and testing teams to establish the backlog of functional requirements and use cases for MS Dynamics. • The new entity and offices would be set up in Solihull which required parallel collaboration between teams in London and Solihull to prepare for launch.