United Kingdom
IT Specialist with a strong background in diagnosing hardware issues, setting up software, and configuring networks. Proficient in troubleshooting, providing technical support, and maintaining system functionality. Highly adaptable to emerging technologies and excels in team environments. Dedicated to ongoing learning and enhancing system performance.
- Provided comprehensive first- and second-level support across all hospital departments, ensuring prompt issue resolution. - Managed the configuration, deployment, and maintenance of laptops and desktop computers. - Proficient in Microsoft Office, Windows 10, Active Directory, and other essential technologies. - Delivered audiovisual and technical support for conference rooms, ensuring seamless presentations. - Offered after-hours assistance via email and remote support. - Developed updated documentation, user manuals, and conducted effective training sessions.
A rigorous 12-week intensive boot camp designed to equip participants with fundamental and advanced IT skills across multiple domains. The program covered: -Computer Hardware– Understanding components, troubleshooting hardware issues, and assembling systems. -Networking and Architecture– Learning network topologies, protocols, and configurations essential for secure and efficient communication. -Cyber security – Gaining knowledge of threat detection, risk assessment, and best practices for securing digital assets. -Cloud Services – Exploring cloud computing models, deployment strategies, and cloud security fundamentals. -Mobile and Operating Systems– Hands-on experience with various operating systems, mobile device management, and software troubleshooting. -Business Practices– Developing professional skills, including project management, documentation, and effective communication in an IT environment.
- Log and manage IT inquiries through the central ticketing system. - Provide technical support for desktops and applications to on-site and remote staff. - Troubleshoot issues and coordinate with vendors for resolution. - Escalate tickets as needed to ensure timely support and SLA compliance. - Participate in IT issue management following ITIL best practices. - Contribute to problem documentation and related discussions.
A comprehensive Level 3 Software Development Program focused on building proficiency in core programming languages and frameworks, including Java, Python, MySQL, and Spring Boot. The program covers software design principles, database management, back-end development, and full-stack application deployment. Participants gain hands-on experience with coding best practices, debugging techniques, and software lifecycle management. Additionally, the curriculum includes exposure to version control systems, agile development methodologies, and industry-standard tools to enhance problem-solving and collaboration skills.
As a Yard Supervisor, I managed vehicle activities, enforced health and safety regulations, and collaborated with a small team daily. This role enhanced my communication skills and professional growth.